Service Parts Representative

Everidge, Inc; United States; On-site; USD 32,000 - 52,000; Full time

Job summary

Everidge, Inc is seeking a Parts Representative to support customers by providing timely, accurate information on parts and service needs. This role will process parts orders, answer questions, and coordinate with internal teams to ensure dependable service throughout the order process.

The position emphasizes strong customer service, attention to detail, and the ability to analyze orders, resolve issues, and maintain records.

Qualifications

• Must have high school diploma or equivalent.
• Ability to compose correspondence for internal and external customers.
• Minimum 1 year experience with a technical product line preferred.
• Strong customer service and interpersonal skills.
• Self-directed with a take-charge attitude.

Responsibilities

• Receive customers' requests by phone or email and route to the proper person.
• Analyze transactions, correct records, and fix errors.
• Search company records by ZIP code, name, or account number using CRT or requisition information.
• Trace status of orders.
• Resolve customer questions related to orders and take orders as needed.
• Maintain liaison with other departments for order completion.
• Prepare and forward preliminary paperwork to returns and replacements on problem orders.
• Assist in returns and replacements as needed.
• Mentor and help train Service Parts Team members.

Skills

Customer service

Time management

Multitasking

Problem solving

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

As a Parts Representative at Everidge, you will support customers by providing timely, accurate information on parts and service needs. This position is responsible for processing parts orders, answering customer questions, helping resolve order-related concerns, and coordinating with internal teams to ensure customers receive dependable service and support throughout the order process.

Responsibilities & Tasks

• Receives customers' requests by phone or email, analyzes requests, provides information requested or ascertains who best provides the information, and routes the request to the proper person.
• Analyzes transactions, corrects records, and adjusts errors.
• Searches company records under ZIP code, name, account number, etc., using CRT, computer printout, or requisition information from factory.
• Traces status of orders.
• Resolve customer questions related to orders, takes orders as needed.
• Maintains liaison with other departments for order completion.
• Writes up order, price quotations, and similar data to customer, as required.
• Contacts customers to ascertain data omitted on orders.
• Has knowledge of product line, prices, delivery time, drop ship items, and similar data, as required.
• Prepares and forwards preliminary paperwork to returns and replacements on problem orders.
• Assists in returns and replacements as needed.
• Performs other allied duties as assigned by supervisor.
• Works with vendors on parts supersession and obsolete parts.
• Participates with vendor quality and initial parts failure testing.
• Trends part usage and failures; suggests rework, re-engineering and upgrades/replacement as necessary.
• Mentor and help train Service Parts Team members.

Qualifications

Education/Experience:

• High School Graduate, GED, Technical School Graduate, or equivalent work experience
• Ability to compose correspondence directed at internal and exterior customers
• Minimum 1 years’ experience with a technical product line requiring assembly or field installation preferred
• Strong Customer Service background with proven interpersonal and persuasive skills
• Possess a take charge and get it done attitude!

Specific Knowledge, Skills, Certifications, Etc:

• Computer proficiency with Microsoft Office
• Exceptional customer service and communication skills required both verbal and written
• Proven skills in time management and multi-tasking responsibilities
• Demonstrated ability to be self-directed and an independent problem solver
• Ability to expand work hours to meet deadlines and workload fluctuations

Physical Effort:

• Ability to sit behind a desk for 8 hours
• Ability to work on a PC as required