Parts Specilist

Heavy Machines Inc; Covington (GA); On-site; USD 42,000 - 50,000; Full time

Job summary

Heavy Machines Inc in Covington, GA is seeking a customer-focused Parts Associate to answer calls, assist walk-in customers, research parts from manufacturer manuals, and prepare quotes. You will enter orders, set up new customers, and promote sales to meet total customer needs.

The role requires strong computer skills, organizational ability, and a team player mindset. Prior parts/service experience and forklift familiarity are a plus; a high school diploma or GED is required.

Qualifications

• Basic knowledge of all equipment Heavy Machines sells.
• Ability to use reference manuals.
• Strong organizational and time-management skills.
• Excellent customer service with conflict resolution.
• Strong computer skills.
• Team player.
• Able to assist with special projects.
• High school diploma or GED.
• Minimum 2 years in parts and/or service.
• Preference for heavy truck parts/service background.
• Forklift experience.
• Valid driver's license is a plus.

Responsibilities

• Answer calls and assist walk-in customers promptly.
• Research parts from manufacturer manuals.
• Prepare parts quotes.
• Enter orders in the computer.
• Coordinate setting up new customers in the computer.
• Ensure customer service by suggested sales to meet total needs.
• Assist mechanics with parts diagrams and identifying parts accurately.
• Post parts to work orders from the parts warehouse and service techs.
• Support the mechanics by processing orders in a timely manner.
• Physically pull parts for customers and assist in putting away stock.
• Understand the computer parts system and how parts are affected by various transactions.
• Ensure orders are processed with current pricing, cost and freight.
• Utilize inventory to reduce surplus and identify incorrectly ordered parts to be returned.
• Ensure customer part requirements are on order if not in stock.
• Other duties as assigned.

Skills

Equipment knowledge

Reference manuals

Organizational skills

Customer service

Strong computer skills

Team player

Special projects support

Experience in parts/service

Forklift experience

Driver's license

Education

High school diploma or GED

Job description

Description

• Answer parts telephone calls and wait on walk in customers promptly and courteously
• Assist customers by researching parts from the manufactures parts manual
• Prepare parts quotes
• Enter orders in the computer
• Coordinate setting up new customers in the computer
• Ensure customer service by suggested sales to meet the total customer needs
• Assist mechanics with parts diagrams and identifying parts accurately
• Post parts to work orders from the parts warehouse and service techs
• Support the mechanics by processing orders in a timely manner
• Physically pull parts for customers and assist in putting away stock
• Understand the computer parts system and how parts are affected by various transactions
• Ensure orders are processed with current pricing, cost and freight
• Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
• Ensure customer part requirements are on order if not in stock
• Other duties as assigned.

Qualifications

• Must have a basic knowledge of all equipment sold by Heavy Machines
• Must be able to use all reference manuals
• Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
• Excellent customer service skills to include conflict resolution is required
• Strong computer skills
• Must be a Team Player
• Able to assist with special projects as directed by Customer Service Manager
• High school diploma or GED equivalent
• Minimum of 2 years experience working in a parts and/or service background
• Preference given to candidates with a heavy truck parts and service background
• Forklift experience
• Valid Drivers License is a plus