Parts Specialist

Heavy Machines Inc; Alabama; Presencial; USD 32.000 - 42.000; Jornada completa

Descripción de la vacante

Heavy Machines Inc in Alabama seeks a Parts/Service Clerk to handle parts calls, assist customers with parts and quotes, and support mechanics with accurate order processing. You will manage customer data in the parts system, ensure correct pricing and freight, and help keep inventory efficient.

The ideal candidate has a 2+ year background in parts or service, strong computer skills, and a commitment to excellent customer service.

Formación

• Basic knowledge of all equipment Heavy Machines sells.
• Proficient with reference manuals.
• Excellent organizational and time management skills.
• Excellent customer service and conflict resolution abilities.
• Strong computer skills.
• Team player and willing to assist with special projects.
• Minimum 2 years experience in parts or service.
• Heavy truck parts/service background preferred.
• Forklift experience helpful.
• Valid driver's license a plus.

Responsabilidades

• Answer parts calls and greet walk-in customers promptly and courteously.
• Research parts from manufacturers' manuals to assist customers.
• Prepare accurate parts quotes.
• Enter orders in the computer system.
• Set up new customers in the computer and maintain records.
• Suggest appropriate sales to meet customer needs.
• Assist mechanics with parts diagrams and part identification.
• Post parts to work orders from warehouse and service techs.
• Process orders timely to support mechanics.
• Pull parts for customers and help stock put-away.
• Understand parts system and impact of transactions.
• Ensure orders reflect current pricing, costs, and freight.
• Utilize inventory to reduce surplus and correct misorders.
• Ensure on-order status for customer requirements if not in stock.
• Perform other duties as assigned.

Conocimientos

Equipment knowledge

Reference manuals

Organizational skills

Time management

Customer service

Conflict resolution

Computer skills

Team player

Special projects

2+ yrs parts/service

Heavy truck parts

Forklift experience

Driver's license

Educación

High school diploma or GED

Descripción del empleo

Description

• Answer parts telephone calls and wait on walk in customers promptly and courteously
• Assist customers by researching parts from the manufactures parts manual
• Prepare parts quotes
• Enter orders in the computer
• Coordinate setting up new customers in the computer
• Ensure customer service by suggested sales to meet the total customer needs
• Assist mechanics with parts diagrams and identifying parts accurately
• Post parts to work orders from the parts warehouse and service techs
• Support the mechanics by processing orders in a timely manner
• Physically pull parts for customers and assist in putting away stock
• Understand the computer parts system and how parts are affected by various transactions
• Ensure orders are processed with current pricing, cost and freight
• Utilize company inventory to reduce surplus and identify incorrectly ordered parts to be returned
• Ensure customer part requirements are on order if not in stock
• Other duties as assigned.

Qualifications

• Must have a basic knowledge of all equipment sold by Heavy Machines
• Must be able to use all reference manuals
• Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
• Excellent customer service skills to include conflict resolution is required
• Strong computer skills
• Must be a Team Player
• Able to assist with special projects as directed by Customer Service Manager
• High school diploma or GED equivalent
• Minimum of 2 years experience working in a parts and/or service background
• Preference given to candidates with a heavy truck parts and service background
• Forklift experience
• Valid Drivers License is a plus