Part & WHSE Coord

Heavy Machines Inc; Piperton (TN); On-site; USD 21,000 - 28,000; Full time

Job summary

Heavy Machines Inc in Piperton, TN is seeking a parts warehouse associate to handle receiving, stocking, shipping, and customer service at the parts counter. You will help maintain inventory accuracy and prepare orders for delivery or pickup.

The role requires forklift experience, solid organizational skills, and a customer-focused approach. This position is based on-site in Tennessee with potential after-hours call duties and local deliveries.

Qualifications

• High school diploma or GED required.
• Minimum of 2 years experience in a parts background.
• Forklift experience preferred.
• Strong organizational and time management skills.
• Excellent customer service and conflict resolution skills.
• Strong computer skills.
• Team player with good communication.
• Valid driver’s license a plus.

Responsibilities

• Receive, count and check in products from factories and vendors according to proper procedures.
• Operate forklift to load and unload freight.
• Pull from stock and ship freight; prepare shipping labels and packing slips.
• Organize and maintain a neat warehouse area with required packaging materials.
• Assist in expediting overdue shipments.
• Assist customers purchasing parts at the counter.
• Be familiar with inventory controls and ordering procedures.
• Communicate with customers regarding parts orders; follow up on back orders.
• Perform minor assembly and disassembly of parts.
• Light mechanic work on small components.
• Route customer orders from other branches as required.
• Assist service department personnel with parts needs.
• Enter customer and branch orders into the computer.
• Be available for after-hours call outs.
• Learn policies, procedures manuals, parts manuals and part numbers.
• Perform hot shot and local deliveries as required.
• Assist with inner office duties; answering telephone, filing, etc.
• Other duties may be assigned.
• Responsible for assisting the Parts Manager in the performance of his/her job duties, and to assure timely and responsive parts support to customers in the assigned area.

Skills

Organizational skills

Customer service

Computer literacy

Mechanical aptitude

Team player

Stress management

Communication

Education

High school diploma or GED

Tools

Forklift operation

Shop tools & equipment

Valid driver’s license

Job description

Description

• Receive, count and check in products from factories and vendors according to proper procedures. Label/identify and stock properly the product received.
• Operate forklift to load and unload freight
• Pull from stock and ship freight according to proper procedures. Arrange transport of parts via best carrier, prepare shipping labels, packing slips, and other required paperwork.
• Organize and maintain a neat, orderly warehouse area, along with required packaging materials and supplies.
• Assist in expediting overdue shipments.
• Assist with customers purchasing parts via the counter.
• Be familiar with inventory controls and ordering procedures.
• Communicate with customers regarding parts orders as necessary. Follow up on back orders.
• Perform minor assembly and disassembly of parts.
• Light mechanic work on small components.
• Route customer orders from other branches as required.
• Assist service department personnel with parts needs.
• Enter customer and branch orders into the computer.
• Be available for after-hours call outs.
• Take necessary steps to learn policies and procedures manual, parts manuals, part numbers, part assemblies and sub-assemblies and their location on the machines.
• Perform hot shot and local deliveries as required.
• Assist with inner office duties; answering telephone, filing, etc.
• Other duties may be assigned.
• Responsible for assisting the Parts Manager in the performance of his/her job duties, and to assure timely and responsive parts support to customers in the assigned area.

Qualifications

• Excellent organizational and time management skills. Ability to handle stress associated with dealing with deadlines
• Excellent customer service skills to include conflict resolution is required
• Strong computer skills
• Mechanically inclined with knowledge of shop tools and equipment.
• Must be a Team Player
• High school diploma or GED equivalent
• Minimum of 2 years experience working in a parts background
• Preference given to candidates with a heavy truck parts and service background
• Forklift experience
• Valid Drivers License is a plus