Parts Analyst

BMH; Midlothian (VA); On-site; USD 22,000 - 30,000; Full time

Job summary

BMH in Virginia seeks a Parts Analyst to assist customers with parts needs, take orders, provide quotes, and ensure satisfaction while supporting inventory management.

You will locate out-of-stock parts, process orders via third-party sites, coordinate with vendors, and help with stocking and technician support as needed. This role requires good communication, organizational skills, and basic computer proficiency.

Qualifications

• Customer service oriented with patience and friendliness.
• Basic understanding of vehicle components, especially forklift parts.
• Strong sales abilities to quote and close sales.
• Clear verbal and written communication.
• Organizational skills to manage inventory and orders.
• Problem-solving to locate parts and resolve inquiries.
• Proficiency with inventory management systems and related software.
• Ability to stand for long periods and perform light warehouse tasks.

Responsibilities

• Assist customers in person and over the phone with parts needs.
• Take orders, provide quotes, and close sales.
• Process orders via third-party websites and verify part availability.
• Locate out-of-stock parts and arrange prompt delivery.
• Support inventory tracking, shelving, and stocking.
• Follow up with customers on order status and issues.
• Coordinate with vendors for returns and approvals as needed.
• Use inventory/order entry software and related programs.
• Help with general warehouse duties and technician support.

Skills

Customer service

Product knowledge

Sales

Communication

Organization

Problem solving

Basic computer skills

Physical stamina

Job description

The Parts Analyst is responsible for assisting customers with their parts needs, including taking orders, providing quotes, and ensuring customer satisfaction. This role also involves inventory management, ordering, and following up on customer orders, as well as locating out-of-stock parts and ensuring their prompt delivery.

Key Responsibilities:

• Customer Service: Assist customers in person and over the phone, answer questions about parts, and ensure a positive customer experience.
• Sales: Sell parts to customers, provide quotes, and close sales.
• Order Processing: Take customer orders via third-party websites, verify part availability, and order parts through order software.
• Returns Processing: Locate the correct vendor, contact the vendor for authorizations, and create parts return paperwork in the software.
• Inventory Management: Assist with inventory tracking, shelving, and storage.
• Follow-Up: Contact customers to provide updates on order status, deliveries, and any issues that may arise.
• Problem Solving: Locate out-of-stock parts, handle inquiries, and resolve customer issues.
• Basic Computer Skills: Use inventory management systems, order entry software, and other relevant programs.
• Additional Duties: Assist with general warehouse duties, stocking, and technician assistance as needed.

Required Skills:

• Customer Service: Demonstrate friendliness, helpfulness, and patience with customers.
• Product Knowledge: Basic understanding of vehicle components, systems, and their functions, particularly forklift systems and parts.
• Sales Skills: Effectively communicate the benefits of parts, negotiate prices, and close sales.
• Communication Skills: Clearly and accurately communicate with customers and coworkers.
• Organizational Skills: Manage inventory and organize orders through third-party vendors.
• Problem-Solving Skills: Troubleshoot issues, locate parts, and resolve customer inquiries.
• Basic Computer Skills: Proficient in using inventory management systems and other relevant software.
• Physical Stamina: Ability to stand for extended periods, reach for items on shelves, and move around the warehouse.