Parts Specialist: Fast-Paced Tech & Customer Impact

Howard P. Fairfield, LLC; Wooster (OH); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) Retirement Savings

Profit-Sharing

Paid Vacation and Holidays

Disability Programs

Wellness Programs

Tuition Reimbursement

Job summary

Alamo Group is seeking a parts specialist in Wooster, OH to assist customers by processing parts orders and quotes, researching technical information, and expediting orders. You will answer calls and emails, provide pricing and availability, and support returns or substitutions while maintaining strong product knowledge across lines.

The role requires mechanical aptitude, excellent communication, and the ability to work in a fast-paced environment; lifting up to 50 pounds and overtime may be

Qualifications

• Strong mechanical aptitude and general technical knowledge of mobile equipment.
• Excellent communication and relationship-building skills.
• Must have good mathematical skills and business acumen.
• Ability to plan, organize, develop, implement and interpret programs and procedures.
• Proficiency with Outlook, Excel and Word; JD Edwards/ERP experience preferred.
• Self-driven, team-oriented and able to work in a fast-paced environment.
• Must be able to lift up to 50 pounds and work overtime as needed.

Responsibilities

• Process parts orders and requests for quotes in a timely, accurate manner.
• Assist customers by phone and email with product information and pricing.
• Expedite orders and track status; respond to export or substitution requests.
• Research technical information and coordinate with other departments as needed.
• Develop parts knowledge across product lines and suggest parts products.
• Interpret manuals, BOMs, picklists and maintenance instructions.
• Promote special order programs to maximize sales and maintain stock levels.

Skills

Mechanical aptitude

Excellent communication

Mathematical skills

Business acumen

Organizational planning

Parts knowledge

Outlook/Excel/Word

ERP/JD Edwards experience

Team orientation

Adaptability in fast-paced environment

Ability to lift up to 50 pounds

Tools

JD Edwards

ERP software

Job description

Alamo Group is seeking a parts specialist in Wooster, OH to assist customers by processing parts orders and quotes, researching technical information, and expediting orders. You will answer calls and emails, provide pricing and availability, and support returns or substitutions while maintaining strong product knowledge across lines.

The role requires mechanical aptitude, excellent communication, and the ability to work in a fast-paced environment; lifting up to 50 pounds and overtime may be