Parts Specialist: Customer Quotes and Expediting Support

Alamo Group; Wooster (OH); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

401(k) Retirement Savings Program

Profit-Sharing

Paid Vacation and Holidays

Wellness Programs

Job summary

RadNet, Inc. seeks a Parts Specialist in Wooster, Ohio to assist customers with parts orders and provide excellent customer service. This role involves processing parts requests, responding to inquiries, and maximizing sales through technical support.

The ideal candidate will have strong mechanical knowledge, excellent communication skills, and the ability to work in a fast-paced environment. Competitive pay and comprehensive benefits, including medical coverage and retirement plans, are offered.

Qualifications

• Strong mechanical aptitude and general technical knowledge of mobile equipment required.
• Self-driven with a results-oriented focus on business profitability.
• Able to lift and/or move up to 50 pounds occasionally.

Responsibilities

• Assist customers by processing parts orders and requests for quotes.
• Provide excellent customer service and maximize part sales.
• Research technical information and respond to customer inquiries.

Skills

Mechanical aptitude

Excellent communication

Mathematical skills

Business acumen

Computer proficiency

Results-oriented

Tools

Outlook

Excel

Word

ERP software

JD Edwards

Job description

Under general supervision , the parts specialist is responsible for assist ing customers by processing parts orders and requests for quotes, researching technical information, answering incoming phones and email inquiries, expediting orders, and other tasks as assigned, while providing excellent customer service and maximizing part sales.

Essential Functions of the Job:

• Answer telephone and e-mail inquiries concerning product information in a professional, courteous and timely manner.
• Performs various customer service functions including answering incoming customer calls , order entry, expediting /tracking parts orders, technical support and parts research.
• Research information and communicates with other departments as necessary, in responding to customer inquiries.
• Develop parts knowledge of all product lines and applications and able to make parts product suggestions.
• Ability to interpret and understand operator manuals, bill s of material (BOM) , picklists, parts books, parts operating manuals and maintenance instructions.
• Ability to think and react quickly to customer needs or seek the answer to secure orders in short turnaround times .
• Provide part pricing and availability information as requested for customer quotes.
• Assist customers with product returns or substitutio ns.
• Frequently review the open parts order report and follow up with customer order processing.
• Evaluate orders that are on “ special order holds ” .
• May assist in analyzing parts delivery performance.
• May promote special order programs to customers maximizing sale potential.
• A ssist s in the maintenance of an acceptable stock level for branch inventory .
• May be assigned additional responsibilities as necessary.

Knowledge, Skills and Abilities (KSA’s):

• Strong mechanical aptitude and general technical knowledge of mobile equipment required .
• Excellent communication and relationship building skills .
• Must have good mathematical skills.
• Must have good business acumen.
• Must have the ability to plan, organize, develop, implement and interpret programs, goals, o bjectives , policies, and procedures .
• Develop and present ideas and findings to peers and management.
• Computer proficiency using Ou t look, Excel and Word . P revious experience with order processing systems; ERP software and JD Edwards desired .
• Self-driven and works collaboratively with others . Is respectful and keeps a professional demeanor, capable of managing and preventing conflict .
• Must be results -oriented individual with a clear focus on business and profitability .
• Adaptable to change and working in a fast-paced environment.
• Able to initiate projects without supervision.
• Ability to walk frequently in and around the warehouse facility.
• M ay occasionally lift and/or move up to 50 pounds.
• Must be dependable and able to work overtime , as needed.

Overview

Alamo Groupoffers competitive pay and a wide range of employee benefits including:

Medical, Dental, and Vision Coverage
401(k) Retirement Savings Program with a Company Match
Profit-Sharing
Paid Vacation, Sick Leave, and Holidays
Company Paid Short and Long-Term Disability Programs
Wellness Programs
Employee Assistance Programs
Training and Development Programs
Employee Tuition Reimbursement and Dependent Scholarship Programs
And much more!

EEO Statement

EOE Minorities/Females/Protected Veterans/Disabled. Drug Free Workplace

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Employer Privacy Policy

Alamo Group is proud to be an Equal Employment Opportunity, Affirmative Action employer. All qualified applicants will be considered without regard to race, national origin, color, religion, age, genetics, sex, sexual orientation, gender identity or expression, disability or veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing (where permitted by law).

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