Parts Specialist

Tenco Inc.; Wooster (OH); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) match

Profit-sharing

Paid vacation

Disability programs

Wellness programs

Training and development

Tuition reimbursement

Job summary

Alamo Group is seeking a parts specialist to assist customers by processing parts orders and quotes, researching technical information, and handling inquiries by phone and email. The role emphasizes excellent customer service, expediting orders, and maximizing part sales.

The position requires strong mechanical aptitude, solid math skills, and proficiency with Outlook, Excel and Word, plus ERP/JD Edwards familiarity.

Qualifications

• Strong mechanical aptitude and general technical knowledge of mobile equipment.
• Excellent communication and relationship building skills.
• Must have good mathematical skills.
• Must have good business acumen.
• Must have the ability to plan, organize, develop, implement and interpret programs, goals, objectives, policies, and procedures.
• Develop and present ideas and findings to peers and management.
• Computer proficiency using Outlook, Excel and Word. Previous experience with order processing systems; ERP software and JD Edwards desired.

Responsibilities

• Assist customers by processing parts orders and requests for quotes.
• Research technical information and respond to inquiries via phone and email.
• Expedite orders and track parts to ensure timely delivery.
• Maintain knowledge of parts for all product lines and applications.
• Provide pricing and availability for quotes and substitutions.

Skills

Mechanical aptitude

Communication skills

Mathematical skills

Business acumen

Planning and organizing

Present ideas

Tools

Outlook

Excel

Word

JD Edwards

Job description

Under general supervision , the parts specialist is responsible for assist ing customers by processing parts orders and requests for quotes, researching technical information, answering incoming phones and email inquiries, expediting orders, and other tasks as assigned, while providing excellent customer service and maximizing part sales.

Essential Functions of the Job:

• Answer telephone and e-mail inquiries concerning product information in a professional, courteous and timely manner.
• Performs various customer service functions including answering incoming customer calls , order entry, expediting /tracking parts orders, technical support and parts research.
• Research information and communicates with other departments as necessary, in responding to customer inquiries.
• Develop parts knowledge of all product lines and applications and able to make parts product suggestions.
• Ability to interpret and understand operator manuals, bill s of material (BOM) , picklists, parts books, parts operating manuals and maintenance instructions.
• Ability to think and react quickly to customer needs or seek the answer to secure orders in short turnaround times .
• Provide part pricing and availability information as requested for customer quotes.
• Assist customers with product returns or substitutio ns.
• Frequently review the open parts order report and follow up with customer order processing.
• Evaluate orders that are on “ special order holds ” .
• May assist in analyzing parts delivery performance.
• May promote special order programs to customers maximizing sale potential.
• A ssist s in the maintenance of an acceptable stock level for branch inventory .
• May be assigned additional responsibilities as necessary.

Knowledge, Skills and Abilities (KSA’s):

• Strong mechanical aptitude and general technical knowledge of mobile equipment required .
• Excellent communication and relationship building skills .
• Must have good mathematical skills.
• Must have good business acumen.
• Must have the ability to plan, organize, develop, implement and interpret programs, goals, o bjectives , policies, and procedures .
• Develop and present ideas and findings to peers and management.
• Computer proficiency using Ou t look, Excel and Word . P revious experience with order processing systems; ERP software and JD Edwards desired .
• Self-driven and works collaboratively with others . Is respectful and keeps a professional demeanor, capable of managing and preventing conflict .
• Must be results -oriented individual with a clear focus on business and profitability .
• Adaptable to change and working in a fast-paced environment.
• Able to initiate projects without supervision.
• Ability to walk frequently in and around the warehouse facility.
• M ay occasionally lift and/or move up to 50 pounds.Must be dependable and able to work overtime , as needed.

Overview

Alamo Groupoffers competitive pay and a wide range of employee benefits including:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Savings Program with a Company Match
• Profit-Sharing
• Paid Vacation, Sick Leave, and Holidays
• Company Paid Short and Long-Term Disability Programs
• Wellness Programs
• Employee Assistance Programs
• Training and Development Programs
• Employee Tuition Reimbursement and Dependent Scholarship Programs
• And much more!

EEO Statement

EOE Minorities/Females/Protected Veterans/Disabled. Drug Free Workplace

undefined

Employer Privacy Policy

Alamo Group is proud to be an Equal Employment Opportunity, Aff i

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please email [e-mail] .

EEO is the Law

ADP Privacy Statement Artificial Intelligence Google Privacy Policy Google Terms of Service