Parts Specialist

RhinoAg, Inc.; Wooster (OH); On-site; USD 40,000 - 60,000; Full time

Job summary

Alamo Group is seeking a parts specialist to assist customers by processing orders and requests for quotes, researching technical information, and expediting orders with a focus on service quality and profitability.

The role requires strong mechanical aptitude, solid communication skills, and experience with ERP systems and JD Edwards. Candidates should be able to lift up to 50 pounds and work overtime as needed.

Qualifications

• Strong mechanical aptitude and general technical knowledge of mobile equipment.
• Excellent communication and relationship-building skills.
• Must have good mathematical skills and business acumen.
• Ability to plan, organize, develop, implement and interpret programs, goals, policies, and procedures.
• Proficient with Outlook, Excel and Word; experience with order processing systems and JD Edwards desirable.
• Self-driven, collaborative, respectful, and able to manage conflict.

Responsibilities

• Assist customers by processing parts orders and quotes and researching technical information.
• Answer inquiries by phone and email in a professional, timely manner.
• Expedite and track parts orders; provide pricing and availability for quotes.
• Promote special order programs to maximize sales potential.
• Maintain stock levels and support branch inventory management.
• Analyze delivery performance and support cross-department communication.

Skills

Mechanical aptitude

Mobile equipment tech

Communication skills

Mathematical skills

Business acumen

Planning

ERP systems

JD Edwards

Outlook

Excel

Word

Teamwork

Conflict resolution

Self-driven

Initiative

Adaptability

Lifting capability

Tools

JD Edwards

ERP software

Outlook

Excel

Word

Job description

Under general supervision , the parts specialist is responsible for assist ing customers by processing parts orders and requests for quotes, researching technical information, answering incoming phones and email inquiries, expediting orders, and other tasks as assigned, while providing excellent customer service and maximizing part sales.

Essential Functions of the Job:

• Answer telephone and e-mail inquiries concerning product information in a professional, courteous and timely manner.
• Performs various customer service functions including answering incoming customer calls , order entry, expediting /tracking parts orders, technical support and parts research.
• Research information and communicates with other departments as necessary, in responding to customer inquiries.
• Develop parts knowledge of all product lines and applications and able to make parts product suggestions.
• Ability to interpret and understand operator manuals, bill s of material (BOM) , picklists, parts books, parts operating manuals and maintenance instructions.
• Ability to think and react quickly to customer needs or seek the answer to secure orders in short turnaround times .
• Provide part pricing and availability information as requested for customer quotes.
• Assist customers with product returns or substitutio ns.
• Frequently review the open parts order report and follow up with customer order processing.
• Evaluate orders that are on “ special order holds ” .
• May assist in analyzing parts delivery performance.
• May promote special order programs to customers maximizing sale potential.
• A ssist s in the maintenance of an acceptable stock level for branch inventory .
• May be assigned additional responsibilities as necessary.

Knowledge, Skills and Abilities (KSA’s):

• Strong mechanical aptitude and general technical knowledge of mobile equipment required .
• Excellent communication and relationship building skills .
• Must have good mathematical skills.
• Must have good business acumen.
• Must have the ability to plan, organize, develop, implement and interpret programs, goals, o bjectives , policies, and procedures .
• Develop and present ideas and findings to peers and management.
• Computer proficiency using Ou t look, Excel and Word . P revious experience with order processing systems; ERP software and JD Edwards desired .
• Self-driven and works collaboratively with others . Is respectful and keeps a professional demeanor, capable of managing and preventing conflict .
• Must be results -oriented individual with a clear focus on business and profitability .
• Adaptable to change and working in a fast-paced environment.
• Able to initiate projects without supervision.
• Ability to walk frequently in and around the warehouse facility.
• M ay occasionally lift and/or move up to 50 pounds.Must be dependable and able to work overtime , as needed.

Overview

Alamo Groupoffers competitive pay and a wide range of employee benefits including:

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Savings Program with a Company Match
• Profit-Sharing
• Paid Vacation, Sick Leave, and Holidays
• Company Paid Short and Long-Term Disability Programs
• Wellness Programs
• Employee Assistance Programs
• Training and Development Programs
• Employee Tuition Reimbursement and Dependent Scholarship Programs
• And much more!

EEO Statement

EOE Minorities/Females/Protected Veterans/Disabled. Drug Free Workplace

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