Parts Specialist: Fast-Paced Parts & Customer Support

LiftOne; Dalton (GA); Presencial; USD 21.000 - 30.000; Jornada completa

Descripción de la vacante

LiftOne is seeking a Parts Specialist to support technicians and customers across our parts network. You will triage requests, generate revenue from parts sales, and provide exceptional customer service throughout the order lifecycle, working closely with technicians and procurement to ensure timely material availability.

You will handle inside sales, order processing, and parts recommendations, while driving outbound calls to increase sales and maintain accuracy through vendor and technician

Formación

• High school diploma or equivalent.
• 4 years of relevant parts inventory experience in a busy service environment.
• Strong customer-first attitude and ability to handle high-volume transactions.
• Proficiency with inventory management software and MS Excel.
• Basic math skills and attention to accuracy.
• Ability to operate a forklift and lift up to 50 lbs.

Responsabilidades

• Triages parts requests for service orders and generates revenue from parts sales.
• Provide inside sales and walk-in customer support; process orders.
• Collaborate with technicians and procurement to ensure timely replenishment.
• Check material availability across LiftOne network; update orders accordingly.
• Create/modify sales or service orders to meet customer needs and timelines.
• Assist customers in selecting correct parts and complete sales transactions.
• Drive outbound calls to increase parts sales and customer outreach.
• Review material accuracy using manuals and vendor data; ensure correct substitutions.
• Communicate order updates between teams and maintain goodwill with customers.
• Provide support to other parts/warehouse functions and respond promptly to inquiries.

Conocimientos

Customer-first attitude

Strong problem solving

Attention to detail

Team collaboration

Forklift operation

Educación

High school diploma or equivalent

Herramientas

SAP (ERP/forecasting)

Descripción del empleo

LiftOne is seeking a Parts Specialist to support technicians and customers across our parts network. You will triage requests, generate revenue from parts sales, and provide exceptional customer service throughout the order lifecycle, working closely with technicians and procurement to ensure timely material availability.

You will handle inside sales, order processing, and parts recommendations, while driving outbound calls to increase sales and maintain accuracy through vendor and technician