Parts Specialist: Fast-Paced Inventory & Customer Support

Raymond Handling Concepts Corporation; Cypress (CA); On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k

FSA

Disability insurance

Life insurance

PTO

Holiday pay

Job summary

Raymond West is seeking a dynamic Parts Specialist to join our team. The role involves handling external customer calls, assisting technicians, and coordinating with vendors for over-the-counter parts sales. A strong sense of urgency, inventory awareness, and commitment to cost control are essential.

Primary duties include processing orders, researching parts, and maintaining accurate inventory records. The position requires computer literacy, effective communication, and a willingness to learn

Qualifications

• Excellent written and verbal communication skills.
• Excellent organizational/time-management skills.
• Proficient in Microsoft Office Suite and similar software.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.

Responsibilities

• Accepts telephone, email and counter orders for external customers and technicians, fills orders from stock.
• Researches replacement parts using parts manuals or computer listings.
• Discusses use and features of various parts.
• Fills customer orders from stock or by special order; orders parts for stock replenishment.
• Advises customer on substitution or modification of parts when replacement is not available.
• Updates customers regarding backordered parts in a timely manner.
• Prepare sales orders for invoicing and process payments/credit as needed.
• Participate in inventories and cycle counts as necessary.
• Support Parts Sales Specialists in selling material handling equipment.

Skills

Communication

Organization

Microsoft Office

Reading manuals

Public speaking

Teamwork

Education

High school diploma or equivalent

Job description

Raymond West is seeking a dynamic Parts Specialist to join our team. The role involves handling external customer calls, assisting technicians, and coordinating with vendors for over-the-counter parts sales. A strong sense of urgency, inventory awareness, and commitment to cost control are essential.

Primary duties include processing orders, researching parts, and maintaining accurate inventory records. The position requires computer literacy, effective communication, and a willingness to learn