Parts Specialist: Fast-Paced Customer & Tech Support

Alamo Group Inc.; Ohio; On-site; USD 25,000 - 36,000; Full time

Job summary

Alamo Group Inc. is seeking a Parts Specialist to assist customers by processing parts orders and quotes, researching technical information, and expediting orders while delivering excellent service to maximize part sales.

The role requires strong mechanical aptitude, excellent communication, and solid knowledge of ERP systems including JD Edwards. Candidates should be able to manage multiple inquiries via phone and email in a fast-paced environment.

Qualifications

• Strong mechanical and technical knowledge related to mobile equipment.
• Excellent communication and relationship-building abilities.
• Good math skills for pricing and order processing.
• Solid business sense and profitability focus.
• Ability to plan, organize, and implement business programs.

Responsibilities

• Process parts orders and quotes to assist customers.
• Answer phone and email inquiries professionally and timely.
• Expedite orders, track shipments, and assist with order processing.
• Research information and coordinate with other departments as needed.
• Promote parts programs and maintain stock levels at the branch.

Skills

Mechanical aptitude

Excellent communication

Mathematical skills

Business acumen

Organizational skills

ERP software

JD Edwards

Team collaboration

Tools

ERP software

JD Edwards

Job description

Alamo Group Inc. is seeking a Parts Specialist to assist customers by processing parts orders and quotes, researching technical information, and expediting orders while delivering excellent service to maximize part sales.

The role requires strong mechanical aptitude, excellent communication, and solid knowledge of ERP systems including JD Edwards. Candidates should be able to manage multiple inquiries via phone and email in a fast-paced environment.