Parts Solutions Specialist

Equipment Depot; Longview (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Job summary

Equipment Depot seeks a parts counter associate to identify customer needs and locate replacement parts. You will read catalogs and determine stock numbers, process telephone orders, and ensure accurate pricing and inventory across branches.

You will interact with customers, handle payments or credit approvals, and provide guidance on substituting parts when matches are unavailable, while maintaining organized stock and displaying merchandise appropriately.

Responsibilities

• Read catalogs, microfiche viewers, or computer displays in order to determine replacement part stock numbers and prices.
• Determine replacement parts required, according to inspections of old parts, customer requests, or customers' descriptions of malfunctions.
• Receive and fill telephone orders for parts.
• Fill customer orders from stock.
• Prepare parts counter tickets/slips.
• Receive payment or obtain credit authorization.
• Take inventory of stock.
• Advise customers on substitution or modification of parts when identical replacements are not available.
• Examine returned parts for defects, and exchange defective parts or refund money.
• Mark and store parts in stockrooms according to prearranged systems.
• Discuss the use and features of various parts, based on knowledge of machines or equipment.
• Demonstrate parts and functionality.
• Place new merchandise on display.
• Measure parts, using precision measuring instruments, in order to determine whether similar parts may be machined to the required sizes.
• Prepare parts for internal transfer between branches.
• Distribute internal shuttle shipment on incoming parts transfers.

Job description

Equipment Depot seeks a parts counter associate to identify customer needs and locate replacement parts. You will read catalogs and determine stock numbers, process telephone orders, and ensure accurate pricing and inventory across branches.

You will interact with customers, handle payments or credit approvals, and provide guidance on substituting parts when matches are unavailable, while maintaining organized stock and displaying merchandise appropriately.