Parts Specialist: Customer Service & Automotive Expert

O'Reilly Auto Parts; Burleson (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Competitive wages

Stock Purchase Plan

401k with employer contributions from

Medical, dental and vision insurance

Tuition educational assistance

Career growth opportunities

Paid Time Off

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management, promotes customer loyalty programs, and drives sales through related item recommendations.

Bilingual candidates are encouraged to apply. You will greet customers, handle transactions, assist with parts lookups, and participate in stocking, planogram updates, and daily operations as needed.

Qualifications

• Ability to quickly match alphanumeric sequences
• Ability to provide outstanding, friendly and professional customer service
• Must be able to multitask, handling customers on the phone and in the store at the same time

Responsibilities

• Greet customers and assist in selecting merchandise
• Support managers and installer service specialists for professional customers
• Answer store calls, lookup parts, quote prices, and promote related items
• Handle cash, checks, credit cards, and returns per policy
• Address customer complaints with courtesy
• Support stock, planograms, and daily store operations

Skills

Quick alphanumeric matching

Customer service excellence

Multitasking (phone/store)

Education

ASE certification

Tools

Weatherly index system

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to provide high-level service to retail and installer customers. The role supports store management, promotes customer loyalty programs, and drives sales through related item recommendations.

Bilingual candidates are encouraged to apply. You will greet customers, handle transactions, assist with parts lookups, and participate in stocking, planogram updates, and daily operations as needed.