Parts Specialist: Customer Expert & Automotive Tech

O'Reilly Auto Parts; Clinton (NC); On-site; USD 1,929,000 - 2,480,000; Full time

Job summary

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers, while supporting store management in daily tasks.

The role emphasizes customer engagement, accurate parts lookup, and handling transactions with adherence to company policies. Bilingual candidates are encouraged to apply, and the position involves light collaboration with service specialists and shop staff.

Qualifications

• Ability to quickly match alphanumeric sequences.
• Provide outstanding, friendly and professional customer service.
• Must be able to multitask, handling customers on the phone and in the store simultaneously.

Responsibilities

• Greet customers and assist them in selecting merchandise.
• Support installers and professional customers as needed.
• Process cash/credit transactions and manage the cash drawer.
• Handle exchanges and returns per company policy.
• Address and resolve customer complaints amicably.

Skills

Alphanumeric matching

Customer service excellence

Multitasking

Job description

O’Reilly Auto Parts is seeking a Parts Specialist to deliver high-level service to retail and installer customers, while supporting store management in daily tasks.

The role emphasizes customer engagement, accurate parts lookup, and handling transactions with adherence to company policies. Bilingual candidates are encouraged to apply, and the position involves light collaboration with service specialists and shop staff.