Parts Specialist: Customer-Driven Parts & Ordering Expert

Herc-U-Lift, Inc.; Minneapolis (MN); Hybrid; USD 44,000 - 56,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

Paid time off & holidays

Life insurance (basic)

Supplemental term life insurance

401(k) with match

Disability insurance (short/long-term)

Group accident & critical illness

Safety boots program

Tuition reimbursement & in-house培训

Job summary

Herc-U-Lift, Inc. in Maple Plain, MN is seeking dedicated Parts Specialists to join our HQ team. You will provide front-line customer service in parts ordering, assist customers and technicians, look up parts, and enter data to ensure accurate orders.

As a valued member of our team, you will build strong customer relationships, process orders and returns, manage billing transactions, and support inventory control while using shipping software like UPS, Speedee, and FedEx.

Qualifications

• High school diploma, GED or equivalent experience is required.
• Prior customer support experience is preferred.
• Prior industry experience and prior parts experience are preferred.

Responsibilities

• Build relationships with customer accounts through open communication.
• Provide exceptional customer service to increase sales via phone, email, and face-to-face interactions.
• Assist customers and technicians by locating and identifying correct items requested.
• Create and submit purchase orders for needed items.
• Process returns and issue credits according to company policy.
• Bill invoices and process transactions (card, check, cash).
• Maintain accurate records and assist in inventory control.
• Assist in creating sales and work order quotes.

Skills

Excellent communication

Phone contact handling

Customer support experience

Multi-tasking

Attention to detail

Microsoft Office

Record keeping

Independent work

Customer relationships

Education

High school diploma or GED

Tools

UPS software usage

Speedee shipping software

FedEx shipping software

Job description

Herc-U-Lift, Inc. in Maple Plain, MN is seeking dedicated Parts Specialists to join our HQ team. You will provide front-line customer service in parts ordering, assist customers and technicians, look up parts, and enter data to ensure accurate orders.

As a valued member of our team, you will build strong customer relationships, process orders and returns, manage billing transactions, and support inventory control while using shipping software like UPS, Speedee, and FedEx.