Parts Specialist

O'Reilly Auto Parts; Maynardville (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in the retail automotive industry is seeking a Parts Specialist to deliver exceptional service to customers. The role involves assisting with merchandise selection, handling customer inquiries, and supporting store management. Ideal candidates will have strong multitasking abilities and a background in automotive parts. O'Reilly Auto Parts offers competitive wages, growth opportunities, and a supportive work environment.

Benefits

Competitive wages

Paid time off

Stock purchase plan

401(k) with employer contributions

Medical, Dental, & Vision insurance

Health and wellbeing programs

Tuition assistance

Career growth opportunities

Qualifications

• Ability to provide outstanding, friendly, and professional customer service.
• Familiarity with automotive parts and sales.

Responsibilities

• Provide high-level service to retail and installer customers.
• Assist with operational tasks and customer complaints.
• Perform in-store services and maintain cash drawer.

Skills

Customer Service

Multitasking

Alphanumeric Matching

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts.

5 days ago Be among the first 25 applicants.

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, such as Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering all calls according to company policy, accurately looking up parts and quoting prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, accept cash and checks, make change, and process credit card transactions.
7. Process exchanges and returns for credit in a friendly manner, following company policies.
8. Address and resolve customer complaints amicably.
9. Assist with daily image maker and planogram updates, including freight receival, stocking shelves, fronting, facing, cleaning, etc.
10. Perform operational tasks like preparing merchandise returns, assisting with stock adjustments, and inventory counts.
11. Operate brake lathe and other store test equipment after training.
12. Perform in-store services for customers where legal, such as installing wipers, testing batteries, scanning vehicle trouble codes, etc.
13. Occasionally drive a delivery vehicle if business needs require, meeting driving eligibility requirements.
14. Perform other duties as assigned.

Skills/Education/Knowledge/Experience/Abilities

• Ability to quickly match alphanumeric sequences.
• Ability to provide outstanding, friendly, and professional customer service.
• Must be able to multitask handling customers on the phone and in-store simultaneously.

Desired Qualifications

• Familiarity with automotive parts, cataloging, weatherly index system, and automotive sales or service.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers growth opportunities and a strong promote-from-within philosophy.

Total Compensation Package

• Competitive wages & paid time off.
• Stock purchase plan & 401(k) with employer contributions starting Day One.
• Medical, Dental, & Vision insurance with FSA options.
• Health and wellbeing programs.
• Tuition assistance.
• Career growth opportunities.

O’Reilly Auto Parts is an equal opportunity employer committed to diversity and inclusion. Qualified individuals with disabilities may request reasonable accommodations by contacting [e-mail] or calling 417-862-2674, ext. 68901.

Seniority level

• Entry level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Retail