Parts Procurement Specialist

Henry Schein Inc; United States; Remote; USD 36,000 - 51,000; Full time

Job summary

A leading company is seeking a Parts Order Support professional responsible for processing parts orders and providing customer support. This role requires strong multitasking abilities and excellent communication skills, with a focus on ensuring timely order fulfillment and customer satisfaction. Ideal candidates will have a background in customer service and experience in a fast-paced environment.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Paid Parental Leave

Income Protection

Flexible Spending Accounts

Educational Benefits

Worldwide Scholarship Program

Volunteer Opportunities

Qualifications

• Typically 2 or more years of related experience.
• Ability to handle complex issues and read schematics.
• Very good written and verbal communication skills.

Responsibilities

• Process all parts orders and handle inquiries.
• Communicate with customers about order status.
• Expedite priority part shipments.

Skills

Customer service orientation

Interpersonal communication

Ability to multitask

Attention to detail

Time management

Education

High School education

Bachelor’s degree preferred

Job description

JOB OVERVIEW:

This position is responsible for supporting the processing of all parts orders for our customers, Field Sales Consultants, as well as follow-up on orders placed by our Equipment Service Technicians. It includes processing in-transit requests for parts stocked in our WCS warehouses or placing drop ship orders from our vendors for non-stocked items. Ability to multitask and handle a high call volume is essential. TSM will also be responsible to follow up on open Return Materials Authorization (RMA) and help facilitate return authorizations through our vendors.

KEY RESPONSIBILITIES:

• Responsible for processing all parts orders
  • Enters, updates and retrieves information through various computer systems
  • Handles part inquiries, including questions, concerns and searches.
  • Processes in-transit requests for available parts in warehouses or places drop ship orders from vendors for non-stocking parts through various computer systems.
  • Communicates with both internal and external customers regarding the status of parts orders through phone and email.
  • Expedite priority part shipments and follows up with suppliers to verify delivery.
  • Answer general questions from customers about equipment and service.
• Obtain, update and maintain RMA’s from vendors to facilitate warranty returns.
• Navigate vendor parts breakdowns to identify parts needed and obtain part numbers for processing orders.
• Work with Vendor Tech Services to help identify correct parts.
• Participate in special projects and performs other duties as required.

SPECIFIC KNOWLEDGE & SKILLS:

• Customer service oriented and ability to work with complex issues, reading schematics, identifying parts
• Ability to multitask utilizing multiple computer systems
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to handle a high call volume

GENERAL SKILLS & COMPETENCIES:

• Very good time management skills and the ability to prioritize work and meet deadlines
• Very good attention to detail and accuracy
• Customer service oriented and ability to work with complex issues
• Ability to plan and arrange activities
• Very good interpersonal communication skills
• Very good written and verbal communication skills
• Ability to maintain confidential and highly sensitive information
• Ability to work in a team environment
• Ability to multi-task
• Establish productive working relationships at multiple levels within the organization

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required

MINIMUM WORK EXPERIENCE:

Typically 2 or more years of related experience.

PREFERRED EDUCATION:

Typically High School education, vocational training and/or on-the-job training. Bachelor’s degree preferred.

The posted range for this position is $36,406-$50,059, which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc.

Other benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, PTO, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers