Parts Specialist

O'Reilly Auto Parts; Dandridge (TN); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading company in automotive retail seeks a Parts Specialist to deliver exceptional customer service and assist with store operations. Responsibilities include greeting customers, processing transactions, and providing product recommendations. Ideal candidates will have strong multitasking abilities and a friendly demeanor.

Benefits

Health Insurance

401k

Tuition Assistance

Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.

Responsibilities

• Provide high level of service to retail and installer customers.
• Assist with store operations and customer transactions.
• Perform in-store services like installing wipers and testing batteries.

Skills

Customer Service

Multitasking

Education

ASE Certification

Job description

Join to apply for the Parts Specialist role at O'Reilly Auto Parts

4 days ago Be among the first 25 applicants

Get AI-powered advice on this job and more exclusive features.

Job Description

The Parts Specialist will provide all retail and installer customers with a high level of service. This position will also support store management in the accomplishment of assigned tasks.

Essential Job Functions

1. Follow and promote all company customer service programs, i.e., Hi-5, Low Price Guarantee, Rock the Call, Related Selling, Rock the Lot, etc.
2. Promptly greet retail/walk-in customers in a friendly, courteous manner and assist them in their selection of merchandise.
3. Assist managers and/or installer service specialists in serving professional customers as needed.
4. Complete assigned company training relevant to the position.
5. Provide excellent service to customers calling the store by answering calls, accurately looking up parts and prices, recommending related items, and offering the Low-Price Guarantee.
6. Accurately maintain and secure the cash drawer, handle transactions, and process credit card payments.
7. Process exchanges and returns in accordance with company policies.
8. Address and resolve customer complaints in a friendly manner.
9. Assist with store operations such as freight receival, stocking, cleaning, and planogram updates.
10. Perform in-store services like installing wipers, testing batteries, or scanning vehicle trouble codes (where legal).
11. Occasionally drive a delivery vehicle if needed and qualified.
12. Perform other duties as assigned.

Skills and Qualifications

• Ability to quickly match alphanumeric sequences.
• Outstanding, friendly, and professional customer service skills.
• Ability to multitask effectively.

Preferred Qualifications

• Familiarity with automotive parts and sales.
• ASE certification.
• Fluency in multiple languages, especially Spanish.

O’Reilly Auto Parts offers growth opportunities and a comprehensive benefits package including competitive wages, health insurance, 401k, tuition assistance, and more.

O’Reilly Auto Parts is an equal opportunity employer and values diversity. Reasonable accommodations are available for qualified individuals with disabilities. Contact: [e-mail] or call 417-862-2674, ext. 68901.