Parts Specialist

Good Technik Group; Ephrata (Lancaster County); On-site; USD 42,000 - 54,000; Full time

Job summary

Good Technik Group in Ephrata, PA is seeking a Parts Specialist (Inside Sales) to deliver outstanding customer service at the counter, handle phone and email inquiries, and support the outside sales team.

You will read diagrams to identify the correct part numbers, procure parts, manage inventory, coordinate shipping and receiving, and maintain organized shelves across our three locations—Columbia, Ephrata, and Beavertown.

Qualifications

• Experience in a parts sales environment.
• Excellent communication and interpersonal skills.
• Ability to collaborate and work effectively with others.
• Strong problem solving and analytical skills with attention to detail.
• Strong computer skills and the ability to utilize computer programs and software effectively.
• Valid driver’s license and clean driving record.
• High school diploma, GED, or equivalent.

Responsibilities

• Serve as an inside sales associate, handling counter sales and inquiries.
• Respond to customers’ needs with outstanding service.
• Read diagrams to identify correct part numbers and order parts accordingly.
• Track shipping/receiving of parts and assist with inventory.
• Maintain positive relationships across locations (Columbia, Ephrata, Beavertown).
• Maintain tidiness of the store and organized shelves.

Skills

Communication

Interpersonal skills

Collaboration

Problem solving

Analytical thinking

Attention to detail

Computer skills

Driver's license

Education

High school diploma or GED

Tools

Inventory management software

ERP software

Job description

The Parts Specialist (Inside Sales) position is a full-time role and will work on-site in Ephrata, PA, Monday–Friday (8:00 AM – 5:00 PM).

Primary Responsibilities

The Parts Specialist (Counter Sales) is responsible for providing superior customer service throughout the parts sales experience, including handling counter sales, ordering and procuring parts and inventory, and supporting our outside sales team. The primary responsibilities include:

• Serve as an inside sales associate, including handling counter sales, as well as phone and email inquiries, and support the outside sales team as needed
• Respond to and follow up with customers’ needs while providing outstanding customer service
• Ensure accurate and timely parts procurement, including the ability to read diagrams and identify correct part numbers, order parts within the customer’s specifications, and maintain appropriate communication with the customer on order status (availability, cost, etc.)
• Track and manage shipping and receiving of parts, and assist with inventory as needed, including ensuring inventory is accurately accounted for in internal software
• Develop and maintain a positive working relationship with all three locations (Columbia, Ephrata, and Beavertown)
• Maintain tidiness of the store, including stocked and organized shelves and electronic displays
• All other duties as assigned

Qualifications

• Previous experience in a parts sales environment
• Excellent communication and interpersonal skills and the ability to positively interact with individuals across the business (vendors, customers, colleagues, etc.)
• Ability to collaborate and work effectively with others
• Exceptional problem solving and analytical skills and a strong attention to detail
• Strong computer skills and the ability to utilize computer programs and software effectively
• Valid driver’s license and clean driving record
• High school diploma, GED, or equivalent

Preferred Qualifications

• Forklift certification
• Previous experience within the heavy-duty trucking industry
• Parts product knowledge or experience with inventory management