Parts Associate

Mega Force Staffing Group; Statesville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Mega Force Staffing Group is seeking a Parts Associate to assist customers and technicians with selecting, pricing, and receiving the correct parts for forestry, construction, truck, trailer, and diesel equipment.

The role combines counter sales, cash handling, customer service, inventory work, and computer-based parts research. A candidate with auto, truck, agricultural, or heavy-equipment parts experience is preferred.

Qualifications

• One year of customer service, retail parts, counter sales, warehouse, or related experience.
• Comfort handling money and completing transactions with consistent accuracy.
• Strong computer skills and ability to learn inventory, point-of-sale, parts-catalog, and customer-management systems.
• Ability to read product information, compare specifications, perform basic math, and communicate clearly with customers and coworkers.
• Dependable attendance, attention to detail, and ability to manage several customer or technician requests at once.
• High school diploma or equivalent.

Responsibilities

• Greet customers in person and by phone, determine their needs, and provide prompt, professional service.
• Use electronic catalogs, manufacturer resources, model and serial numbers, diagrams, and part specifications to identify correct components.
• Prepare quotes and sales orders; explain availability, pricing, freight, warranties, returns, and estimated delivery dates.
• Process cash, check, and credit-card transactions accurately; issue receipts and follow cash-control procedures.
• Support service technicians by locating and staging parts for repairs, work orders, and field-service needs.
• Order parts from approved vendors, track backorders, communicate status changes, and follow up with customers.
• Receive shipments, verify quantities and condition, label items, stock shelves, and report shortages or damage.
• Maintain accurate inventory records and assist with cycle counts, physical inventory, cores, returns, and warranty documentation.
• Keep the parts counter, storage areas, and customer areas clean, organized, and safe.
• Build working knowledge of the equipment brands and product lines supported by the dealership.

Skills

Customer service

Retail parts

Counter sales

Cash handling

Computer skills

Education

High school diploma or equivalent

Job description

Department- Parts

Reports to - Parts Manager

Schedule- Full Time

Position Summary

The Parts Associate helps customers and technicians identify, purchase, and receive the correct parts for forestry, construction, truck, trailer, and diesel-powered equipment. The role combines counter sales, cash handling, customer service, inventory work, and computer-based parts research. A strong candidate may have experience in an auto, truck, agricultural, or heavy-equipment parts store.

Essential Duties and Responsibilities

• Greet customers in person and by phone, determine their needs, and provide prompt, professional service.
• Use electronic catalogs, manufacturer resources, model and serial numbers, diagrams, and part specifications to identify correct components.
• Prepare quotes and sales orders; explain availability, pricing, freight, warranties, returns, and estimated delivery dates.
• Process cash, check, and credit-card transactions accurately; issue receipts and follow cash-control procedures.
• Support service technicians by locating and staging parts for repairs, work orders, and field-service needs.
• Order parts from approved vendors, track backorders, communicate status changes, and follow up with customers.
• Receive shipments, verify quantities and condition, label items, stock shelves, and report shortages or damage.
• Maintain accurate inventory records and assist with cycle counts, physical inventory, cores, returns, and warranty documentation.
• Keep the parts counter, storage areas, and customer areas clean, organized, and safe.
• Build working knowledge of the equipment brands and product lines supported by the dealership.

Required Qualifications

• One year of customer service, retail parts, counter sales, warehouse, or related experience.
• Comfort handling money and completing transactions with consistent accuracy.
• Strong computer skills and ability to learn inventory, point-of-sale, parts‑catalog, and customer‑management systems.
• Ability to read product information, compare specifications, perform basic math, and communicate clearly with customers and coworkers.
• Dependable attendance, attention to detail, and ability to manage several customer or technician requests at once.
• High school diploma or equivalent.

Preferred Qualifications

• Auto parts store, truck parts, agricultural equipment, forestry equipment, construction equipment, or dealership experience.
• Working knowledge of diesel engines, hydraulic systems, filters, hoses, electrical components, bearings, undercarriage parts, or related equipment components.
• Forklift experience or willingness to complete employer‑provided training.

Physical Requirements and Work Environment

• Ability to stand and walk for much of the shift; frequently reach, bend, stoop, and use hands for parts handling.
• Ability to regularly lift up to 40 pounds and occasionally lift up to 60 pounds with assistance or appropriate equipment.
• Work occurs at a parts counter, in stockrooms, and in an active equipment‑service setting where noise, dust, temperature changes, and moving equipment may be present.
• Required personal protective equipment must be worn in designated areas.