Parts Specialist

Nationwide Trailers; Dallas (TX); On-site; USD 21,000 - 30,000; Full time

Job summary

Nationwide Trailers in Dallas is seeking a Parts Specialist to serve as the frontline of our parts retail experience. This role blends consultative selling with strong product knowledge to help customers identify the right parts, accessories, and supplies for their trailers or equipment.

You will handle counter sales, prepare quotes, process payments, and assist with service collaboration and merchandising in a fast-paced, customer-facing environment.

Qualifications

• Experience in parts retail or customer service preferred.
• Familiarity with RV, trailer, or heavy equipment parts is a plus.
• Ability to learn technical product knowledge quickly.
• Comfortable in a fast-paced, customer-facing environment.
• Reliable, organized, and detail-oriented.

Responsibilities

• Provide consultative, high-quality counter sales that help customers solve problems and complete projects correctly.
• Recommend related and companion products that improve outcomes and increase ticket value.
• Create accurate tickets, prepare quotes, process payments, and follow up on open orders.
• Support phone and walk-in customers with product identification and pricing.
• Maintain a professional, helpful presence at the parts counter.
• Pull and stage parts for service repair orders.
• Assist technicians with part identification and sourcing and communicate part availability and delays clearly to service personnel.

Skills

Customer service

Product knowledge

Communication skills

Detail oriented

Teamwork

Adaptability

Education

High school diploma or equivalent

Job description

Job Type: Hourly, Full-Time

Reports To: General Manager or Sales and Operations Manager

Position Overview

The Parts Specialist is the frontline of the parts retail experience. This role combines consultative selling with strong product knowledge to help customers identify the right parts, accessories, and supplies for their trailers or equipment.

Key Responsibilities

Sales and Customer Service

• Provide consultative, highquality counter sales that help customers solve problems and complete projects correctly
• Recommend related and companion products that improve outcomes and increase ticket value
• Create accurate tickets, prepare quotes, process payments, and follow up on open orders
• Support phone and walkin customers with product identification and pricing
• Maintain a professional, helpful presence at the parts counter

Operational Responsibilities

• Receive and stock incoming freight accurately
• Rotate inventory and maintain correct bin locations
• Assist with labeling, tagging, and merchandising shelves
• Support cycle counts and inventory corrections as needed
• Help maintain a clean, organized, and easytoshop parts department

Service Collaboration

• Pull and stage parts for service repair orders
• Assist technicians with part identification and sourcing
• Communicate part availability and delays clearly to service personnel

Qualifications

• Prior experience in parts retail, customer service, or a related role preferred
• Experience in RV, powersports, automotive parts, heavy equipment, or farm supply is a plus
• Familiarity with suspension parts, brakes, electrical components, wheels and tires, or cargocontrol products is helpful
• Ability to learn technical product knowledge quickly
• Strong communication skills and customer focus
• Comfortable working in a fastpaced, customerfacing environment
• Reliable, organized, and detailoriented work habits

Why Work at Nationwide Trailers

Nationwide Trailers is a fast-growing, family-owned company built on straightforward values. We do right by the customer, support our teammates, and focus on building something we are proud of. Our parts teams play a critical role in supporting sales, service, and customer satisfaction, and strong performers are recognized and supported.

Pay Structure

Hourly pay with participation in a monthly, department-based performance bonus tied to parts department results and execution.