Parts Specialist

Central Power Systems & Services; Tulsa (OK); On-site; USD 41,600 - 62,400; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Paid time off

Company holidays

Growth opportunities

Tools program

Job summary

Central Power Systems & Services in Tulsa, OK is seeking a Parts Specialist to work behind the counter in the parts department Monday-Friday, serving as the go-to person for parts. The ideal candidate has at least one year of parts sales/ delivery experience, plus knowledge of heavy equipment parts, and strong customer relations and communication skills.

Compensation includes a competitive, team-based incentive plan based on department performance, with benefits and room for growth.

Qualifications

• High school diploma or equivalent required
• Previous parts experience (looking up and sourcing parts)
• 2+ years' experience working in parts department for heavy-duty diesel and/or construction equipment shop preferred
• Product knowledge
• Valid Driver's License with clean driving record
• Excellent written and verbal communication
• Customer facing experience
• Basic reading and math skills
• Strong attention to detail

Responsibilities

• Provide excellent customer service to both internal and external customers
• Work closely with vendors and customers to provide parts in a timely manner
• Prepare/perform daily & weekly shipments
• Organize and ship parts
• Provide shipping and receiving department support when needed
• Create and maintain standard operating procedures for shipping & receiving
• Research websites and vendor databases for parts pricing
• Actively seek opportunities to upsell to retail customers
• Assist customers with exchanges, returns and warranty claims
• Work to reduce overstocking and to remove obsolete parts
• Support Service Department to ensure adequate stocking and timely arrival of necessary parts
• Follow up with retail customers after the sale to ensure customer satisfaction

Skills

Customer service

Communication

Attention to detail

Basic math

Reading

Upselling

Driver's license

Education

High school diploma or equivalent

Job description

Job Title: Parts Specialist

Location: Tulsa, OK

Salary Range: $20.00 - $30.00 per hour

Reporting to: Parts Manager

Department: Parts

Job Summary

This position will work behind the counter in the parts department and be the “parts go-to” person Monday-Friday. It is helpful to have at least one year of experience in working with parts sales and delivery. Any experience with heavy equipment parts is a definite plus. All candidates should have excellent customer relations and communications skills. Compensation includes a competitive, team-based incentive plan based on department performance.

Responsibilities

• Provide excellent customer service to both internal and external customers
• Work closely with vendors and customers to provide parts in a timely manner
• Prepare/perform daily & weekly shipments
• Organize and ship parts
• Provide shipping and receiving department support when needed
• Create and maintain standard operating procedures for shipping & receiving
• Research websites and vendor databases for parts pricing
• Actively seek opportunities to upsell to retail customers
• Assist customers with exchanges, returns and warranty claims
• Work to reduce overstocking and to remove obsolete parts
• Support Service Department to ensure adequate stocking and timely arrival of necessary parts
• Follow up with retail customers after the sale to ensure customer satisfaction

Great Benefits

• Competitive Salary
• Tool Programs available for entry level technicians
• Health Benefits including Medical, Dental, Vision and Life insurance
• 401(k) with a company match
• Paid Time Off + 7 Company Paid Holidays
• Productive Work Environment with opportunity for internal growth

Qualifications

• High school diploma or equivalent required
• Previous parts experience (looking up and sourcing parts)
• 2+ years' experience working in parts department for heavy-duty diesel and/or construction equipment shop preferred
• Product knowledge
• Valid Driver's License with clean driving record
• Excellent written and verbal communication
• Customer facing experience
• Basic reading and math skills
• Strong attention to detail

Work Conditions

Physical Demands/Work Environment: This position regularly requires walking, standing, sitting, stooping, bending, kneeling and climbing stairs. It also often requires pushing, pulling, twisting, lifting 50+ lbs. and working in a variety of weather conditions and noise levels. This list is not meant to cover every possible scenario but simply provide an outline. Employees may be assigned other tasks as needed.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Candidates must be legally authorized to work in the United States. Employment eligibility will be verified at the time of hire. CPS&S is a smoke-free and drug-free work environment. Employment offers are contingent upon successful completion of a background check and drug screen (including THC).