Parts Solutions Specialist

Wheeler Machinery Co.; Hurricane (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

Wheeler Machinery Co. is seeking a customer-focused parts clerk to greet walk-in customers and assist them in identifying and ordering parts across phones, counters, and emails. The role emphasizes energetic, solutions-driven service and accurate order processing.

You will research parts, manage substitutions, and coordinate back-order logistics while supporting the warehouse and storefront operations. Safety and teamwork are core expectations in this busy dealership environment.

Qualifications

• Strong commitment to safety in every task.
• Proven approach to building relationships with customers and internal teams.
• Ability to manage multiple touchpoints (phone, counter, email).
• Organizational skills to handle orders, back orders and follow-ups.

Responsibilities

• Greet and assist all walk-in customers with energy and a solutions‑oriented attitude.
• Research and identify parts for customers using part systems; create and manage orders.
• Advise substitutions when replacements are not available and communicate options.
• Proactively pursue required delivery dates to control emergency fees and freight charges.
• Process and stage customer orders, pull and pack parts, and maintain storefront/Parts Express areas.

Skills

Customer service

Teamwork

Communication

Problem solving

Time management

Job description

Wheeler Machinery Co. is seeking a customer-focused parts clerk to greet walk-in customers and assist them in identifying and ordering parts across phones, counters, and emails. The role emphasizes energetic, solutions-driven service and accurate order processing.

You will research parts, manage substitutions, and coordinate back-order logistics while supporting the warehouse and storefront operations. Safety and teamwork are core expectations in this busy dealership environment.