Customer Support Parts Specialist

Cal Pacific Truck; San Diego (CA); On-site; USD 22,000 - 33,000; Full time

Job summary

Cal Pacific Truck in San Diego, CA is seeking a customer-focused parts counter associate to assist walk-in and phone customers. You will identify parts, research solutions, and provide clear, friendly service.

Experience is helpful but curiosity and willingness to learn are essential. You will use catalogs, diagrams, vendor tools, and online resources to locate parts, provide quotes, and relay order details.

Qualifications

• Customer service experience is required.
• Interest in parts or mechanical systems.
• Strong research skills and attention to detail.
• Clear, friendly communication style.
• Ability to learn parts systems and vendor tools quickly.
• Comfort working in a fast-paced shop environment.

Responsibilities

• Assist customers at the counter and over the phone with parts inquiries
• Research parts using catalogs, diagrams, vendor tools, and online resources
• Provide accurate information, quotes, and order details
• Coordinate with technicians and service advisors to source correct parts
• Build strong relationships with repeat customers and vendors
• Maintain organized work areas and accurate documentation

Skills

Customer service

Parts interest

Problem-solving

Research skills

Clear communication

Fast-paced work style

Job description

About the Role

We're looking for a customer-focused problem solver to support our truck shop's parts counter. This role handles both phone and walk-in customers, helping identify parts, research solutions, and provide clear, friendly service. Parts experience is helpful but not required - curiosity and a willingness to dig for answers are essential.

What You'll Do

• Assist customers at the counter and over the phone with parts inquiries
• Research parts using catalogs, diagrams, vendor tools, and online resources
• Provide accurate information, quotes, and order details
• Coordinate with technicians and service advisors to source correct parts
• Build strong relationships with repeat customers and vendors
• Maintain organized work areas and accurate documentation

What You Bring

• Customer service experience (required)
• Interest in parts, mechanical systems, or problem-solving
• Strong research skills and attention to detail
• Clear, friendly communication style
• Ability to learn parts systems and vendor tools quickly
• Comfort working in a fast-paced shop environment

Why Join Us

You'll be part of a supportive team, helping customers solve real problems while learning the parts side of the business. If you enjoy researching solutions and delivering great service, this role is a perfect fit.