Customer Support Parts Specialist

Cal Pacific Truck Center; 4S Ranch (CA); On-site; USD 21,000 - 30,000; Full time

Job summary

Cal Pacific Truck Center is seeking a customer-focused parts counter associate to assist walk-in and phone customers with parts inquiries in a fast-paced shop environment.

You will research parts using catalogs and vendor tools, provide quotes and order details, and coordinate with technicians to source the correct parts while building strong relationships with customers and vendors.

Qualifications

• Customer service experience is required.
• Interest in parts, mechanical systems, or problem-solving.
• Strong research skills and attention to detail.
• Clear, friendly communication style.
• Ability to learn parts systems and vendor tools quickly.
• Comfort working in a fast-paced shop environment.

Responsibilities

• Assist customers at the counter and over the phone with parts inquiries.
• Research parts using catalogs, diagrams, vendor tools, and online resources.
• Provide accurate information, quotes, and order details.
• Coordinate with technicians and service advisors to source correct parts.
• Build strong relationships with repeat customers and vendors.
• Maintain organized work areas and accurate documentation.

Skills

Customer service

Research skills

Attention to detail

Clear communication

Parts systems learning

Fast-paced environment

Tools

Vendor tools

Part catalogs

Job description

About the Role

We're looking for a customer-focused problem solver to support our truck shop's parts counter. This role handles both phone and walk-in customers, helping identify parts, research solutions, and provide clear, friendly service. Parts experience is helpful but not required - curiosity and a willingness to dig for answers are essential.

What You'll Do

• Assist customers at the counter and over the phone with parts inquiries
• Research parts using catalogs, diagrams, vendor tools, and online resources
• Provide accurate information, quotes, and order details
• Coordinate with technicians and service advisors to source correct parts
• Build strong relationships with repeat customers and vendors
• Maintain organized work areas and accurate documentation

What You Bring

• Customer service experience (required)
• Interest in parts, mechanical systems, or problem-solving
• Strong research skills and attention to detail
• Clear, friendly communication style
• Ability to learn parts systems and vendor tools quickly
• Comfort working in a fast-paced shop environment

Why Join Us

You'll be part of a supportive team, helping customers solve real problems while learning the parts side of the business. If you enjoy researching solutions and delivering great service, this role is a perfect fit.