Parts & Service Support Specialist

ASCO Equipment; Abilene (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

100% paid health insurance

401(k) + profit sharing

Paid holidays

Paid training & advancement

Job summary

ASCO Equipment in Abilene, TX is seeking a Parts Counter Specialist to assist customers and service technicians with parts needs. You will coordinate ordering and tracking of parts to minimize downtime and support repairs and preventive maintenance.

Responsibilities include greeting customers, identifying machine make/model/serial numbers, determining needed parts, fulfilling orders from stock or suppliers, and ensuring accurate packing slips.

Qualifications

• 2+ years of experience as a parts specialist preferred.
• Ability to work in a fast paced/high volume dealership.
• Detail oriented, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills, and experience with G-Suite & other parts programs.
• Personal dedication to work safety and accountability.
• Spanish Speaking Preferred

Responsibilities

• Provide superior customer service with warm greetings and eagerness to help
• Ask questions to accurately identify machine make/model/serial numbers
• Investigate part needs and determine what additional parts would be needed
• Fulfill parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely manner
• Accurately match orders with packing slips
• Collect customer payment information/POs and call on past due accounts
• Utilize resources, (online manuals, microfiche) to properly identify parts needed
• Maintain accurate parts inventory

Skills

Customer service

Attention to detail

Time management

Teamwork

Communication

Spanish speaking (preferred)

Tools

G-Suite

Parts programs

Job description

ASCO Equipment in Abilene, TX is seeking a Parts Counter Specialist to assist customers and service technicians with parts needs. You will coordinate ordering and tracking of parts to minimize downtime and support repairs and preventive maintenance.

Responsibilities include greeting customers, identifying machine make/model/serial numbers, determining needed parts, fulfilling orders from stock or suppliers, and ensuring accurate packing slips.