Parts Counter Specialist

ASCO Equipment; Lubbock (TX); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

401(k) + profit sharing

Paid holidays

Paid Training & Advancement

Job summary

ASCO Equipment in Lubbock, TX is seeking a Parts Counter Specialist to assist customers and service technicians with parts needs. You will coordinate parts ordering, tracking, and inventory to minimize downtime and support repairs and preventive maintenance.

Responsibilities include helping customers, identifying parts by machine details, fulfilling orders, and maintaining inventory with accuracy. Spanish speaking is a preferred bonus for serving a diverse client base.

Qualifications

• 2+ years of experience as a parts specialist or equivalent.
• Ability to work in a fast-paced, high-volume dealership.
• Detail oriented with strong time management and teamwork skills.
• Excellent customer service and communication skills.
• Proficient computer skills; familiarity with G-Suite and parts programs.
• Spanish speaking preferred.

Responsibilities

• Provide superior customer service with warm greetings and eagerness to help.
• Identify machine make/model/serial numbers by asking targeted questions.
• Investigate part needs and determine additional parts required.
• Fulfill parts orders from in-stock inventory or place orders to meet demand.
• Match orders with packing slips accurately.
• Collect customer payment information/POs and contact past due accounts.
• Use online manuals or microfiche to identify parts correctly.
• Maintain accurate parts inventory.

Skills

Customer service

Parts identification

Inventory management

G-Suite

Tools

G-Suite & parts programs

Job description

ASCO Equipment has a career opportunity for a Parts Counter Specialist in Lubbock, TX. The Parts Counter Specialists will be responsible for aiding both customers and in-house service technicians in fulfilling their parts needs. The Parts Counter Specialist will coordinate the logistics of ordering/tracking parts and manage inventory with the overall goal to minimize equipment downtime needed to complete repairs and preventative maintenance. The Part Counter Specialists will be responsible forproviding superior service while working with customers over the phone and on a walk-in basis.

Responsibilities:

• Provide superior customer service with warm greetings and eagerness to help
• Ask questions to accurately identify machine make/model/serial numbers
• Investigate part needs and determine what additional parts would be needed
• Fulfill parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely manner
• Accurately match orders with packing slips
• Collect customer payment information/POs and call on past due accounts
• Utilize resources, (online manuals, microfiche) to properly identify parts needed
• Maintain accurate parts inventory

• 2+ years of experience as a parts specialist is preferred
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other parts programs
• A personal dedication to work safety and with accountability
• Spanish Speaking Preferred

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children’s Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we’re not just servicing equipment – we’re offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you’re a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.