Parts Counter Specialist

ASCO Equipment; Tyler (TX); On-site; USD 28,000 - 42,000; Full time

Benefits offered by this job

Paid Training & Advancement

Health insurance

401(k) + profit sharing

Paid holidays

ASCO Children's Education Program

Job summary

ASCO Equipment in Tyler, Texas is seeking a Parts Counter Specialist to assist customers and service technicians with parts needs, coordinate ordering and tracking, and manage inventory to minimize downtime.

You will handle walk-ins and calls, identify machine makes/models, process orders, maintain inventory, support shipping/receiving, and contribute to a culture of safety and service. This role requires teamwork, attention to detail, and proficiency with G-Suite and parts software.

Qualifications

• 2+ years of experience as a parts specialist
• Strong customer service and communication skills
• Ability to identify machine make/model/serial numbers
• Proficient with inventory management and parts logistics

Responsibilities

• Provide superior customer service in person and over the phone
• Identify machine make/model/serial numbers by asking questions
• Fulfill parts orders from in-stock inventory or place orders as needed
• Maintain parts inventory and assist with shipping and receiving
• Collect payments/POs and follow up on past due accounts
• Use manuals to identify parts needed

Skills

Customer service

Communication

Attention to detail

Time management

Teamwork

Parts knowledge

G-Suite proficiency

Tools

G-Suite

Parts programs

Job description

ASCO Equipment has a career opportunity for a Parts Counter Specialist in Tyler, Texas. The Parts Counter Specialists will be responsible for aiding both customers and in-house service technicians in fulfilling their parts needs. The Parts Counter Specialist will coordinate the logistics of ordering/tracking parts and manage inventory with the overall goal to minimize equipment downtime needed to complete repairs and preventative maintenance. The Part Counter Specialists will be responsible for providing superior service while working with customers over the phone and on a walk-in basis.

Responsibilities:

• Provide superior customer service with warm greetings and eagerness to help
• Ask questions to accurately identify machine make/model/serial numbers
• Investigate part needs and determine what additional parts would be needed
• Fulfill parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely manner
• Accurately match orders with packing slips
• Collect customer payment information/POs and call on past due accounts
• Utilize resources, (online manuals, microfiche) to properly identify parts needed
• Maintain parts inventory
• Help with Shipping and Receiving

• 2+ years of experience as a parts specialist is preferred
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other parts programs
• A personal dedication to work safety and with accountability

Why Join Team ASCO?

Compensation & Benefits:

• Paid Training & Advancement Opportunities
• 100% employer-paid health insurance, 401(k) + profit sharing, and paid holidays

Unique Perks:

• ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we're not just servicing equipment - we're offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you're a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.