Parts Counter Specialist

ASCO Equipment; Manor (TX); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health insurance

401(k) + profit sharing

Paid holidays

Paid training & advancement

Child education assistance

Job summary

ASCO Equipment in Austin (Manor), TX seeks a Parts Counter Specialist to assist customers and in-house technicians with parts needs, coordinate ordering, and manage inventory to minimize downtime.

The role emphasizes accuracy, strong communication, and service-mindedness, with opportunities for growth and a team-focused environment. Spanish speaking is preferred, and the company highlights comprehensive benefits and a supportive culture.

Qualifications

• 2+ years of experience as a parts specialist preferred.
• Ability to work in a fast paced/high volume dealership.
• Detail oriented, time management, and teamwork skills.
• Excellent customer service and communication skills.
• Spanish speaking preferred.

Responsibilities

• Provide superior customer service to customers and technicians.
• Identify machine make/model/serial numbers by asking questions.
• Investigate part needs and determine additional parts needed.
• Fulfill parts orders from in-stock inventory or place orders as needed to meet customers' needs.
• Match orders with packing slips accurately.
• Collect payment information/POs and call on past due accounts.
• Use manuals or guides to identify parts needed.
• Maintain accurate parts inventory.

Skills

Customer service

Communication skills

Attention to detail

Time management

Teamwork

Spanish speaking

Tools

G-Suite

Parts programs

Job description

ASCO Equipment has a career opportunity for a Parts Counter Specialist in Austin (Manor), TX. The Parts Counter Specialists will be responsible for aiding both customers and in-house service technicians in fulfilling their parts needs. The Parts Counter Specialist will coordinate the logistics of ordering/tracking parts and manage inventory with the overall goal to minimize equipment downtime needed to complete repairs and preventative maintenance. The Part Counter Specialists will be responsible forproviding superior service while working with customers over the phone and on a walk-in basis.

Responsibilities:

• Provide superior customer service with warm greetings and eagerness to help
• Ask questions to accurately identify machine make/model/serial numbers
• Investigate part needs and determine what additional parts would be needed
• Fulfill parts orders with in-stock inventory & place orders as needed to meet customers needs in a timely manner
• Accurately match orders with packing slips
• Collect customer payment information/POs and call on past due accounts
• Utilize resources, (online manuals, microfiche) to properly identify parts needed
• Maintain accurate parts inventory

• 2+ years of experience as a parts specialist is preferred
• Ability to work in a fast paced/high volume dealership
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other parts programs
• A personal dedication to work safety and with accountability
• Spanish Speaking Preferred

Why Join Team ASCO?

Compensation & Benefits:

• 100% paid health insurance, 401(k) + profit sharing, and paid holidays

• Paid Training & Advancement Opportunities

Unique Perks:

• ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education

Our Core Values:

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably

Be Part of Something Bigger

At ASCO, we're not just servicing equipment – we're offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you're a results-driven professional with a passion for solving challenges, we want you on our team.

ASCO Equipment, Inc. is an Equal Opportunity Employer of women, minorities, protected veterans, and individuals with disabilities.