Heavy-Duty Parts Sales Specialist

FleetPride; Kalispell (MT); On-site; USD 21,000 - 30,000; Full time

Job summary

FleetPride is seeking a customer service/sales associate to help customers locate and obtain heavy-duty truck and trailer parts. You will assist by phone or in person, upsell related parts, and access the central warehouse or branch to fulfill orders.

Responsibilities include determining sales prices per company procedure, handling warranty issues, processing credits, and answering questions about products, availability, and features.

Responsibilities

• Help determine and obtain heavy duty parts for customers as requested by phone or in person.
• Suggest sale of related parts for full service.
• Locate and obtain ordered part for customer from central warehouse or branch.
• Determine sales price for customers for each sale in accordance with company procedure.
• Handle warranty or defective parts for customers in accordance with company procedure.
• Write up approved charge sale in accordance with company procedure.
• Special order parts on an emergency basis when necessary and appropriate.
• Process approved credits for customer when merchandise is returned.
• Maintain confidentiality of pricing lists and structures as required by company procedure.
• Answer customers’ questions about products, prices, availability, and product features.
• Provide customers with current product catalogs.

Job description

FleetPride is seeking a customer service/sales associate to help customers locate and obtain heavy-duty truck and trailer parts. You will assist by phone or in person, upsell related parts, and access the central warehouse or branch to fulfill orders.

Responsibilities include determining sales prices per company procedure, handling warranty issues, processing credits, and answering questions about products, availability, and features.