Parts & Service Sales Specialist — Territory Growth

Doggett Freightliner; Buda (TX); On-site; USD 40,000 - 56,000; Full time

Job summary

Doggett Freightliner is seeking a Customer Service Representative to promote parts, service and rental within the branch and respond to customer needs for parts and/or service.

This role emphasizes building customer relationships, achieving revenue targets, and maintaining detailed account records while collaborating with multiple departments. Strong communication and analytical skills are essential for success in this position.

Qualifications

• Excellent customer service and multi-tasking skills.
• Outstanding leadership and people development skills.
• Strong financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis.
• Ability to assess customer patterns and adjust labor and branch focus accordingly.
• Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the location.
• Bachelor's Degree or equivalent experience preferred.
• 3+ years of sales experience preferred.
• Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred.

Responsibilities

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services.
• Build and maintain ongoing awareness of new products, services, competitor activities and market data.
• Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork.
• Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance.
• Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental.
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills.

Skills

Customer service

Multitasking

Leadership

Financial focus

Problem analysis

Education

Bachelor's degree or equivalent experience

Job description

Doggett Freightliner is seeking a Customer Service Representative to promote parts, service and rental within the branch and respond to customer needs for parts and/or service.

This role emphasizes building customer relationships, achieving revenue targets, and maintaining detailed account records while collaborating with multiple departments. Strong communication and analytical skills are essential for success in this position.