Austin Parts & Service Sales Specialist

Doggett Freightliner; Austin (TX); On-site; USD 42,000 - 56,000; Full time

Job summary

Doggett Freightliner in Austin, TX is seeking a Customer Service Representative to promote parts, service and rental and respond to customer needs for parts and/or service.

You will build relationships, inform customers of changes, stay updated on products and market data, and manage reports and paperwork in a timely manner. Strong communication and sales focus are essential in this role.

Qualifications

• Bachelor's degree or equivalent experience preferred.
• 3+ years of sales experience preferred.
• Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred.

Responsibilities

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products, services, competitor activities and market data.
• Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
• Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance
• Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills
• Collaborate and knowledge share with various Doggett employees and departments
• Perform other related duties as assigned

Skills

Excellent customer service

Leadership

Financial analysis

Customer pattern analysis

Systems knowledge

Education

Bachelor's degree or equivalent experience

Job description

Doggett Freightliner in Austin, TX is seeking a Customer Service Representative to promote parts, service and rental and respond to customer needs for parts and/or service.

You will build relationships, inform customers of changes, stay updated on products and market data, and manage reports and paperwork in a timely manner. Strong communication and sales focus are essential in this role.