Parts & Service Sales Specialist

Doggett Freightliner; Converse (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Doggett Freightliner is seeking a Customer Service Representative in Converse, TX to promote the sale of parts, service and rental within the branch and respond to customer needs for parts and/or service. The role emphasizes strong customer service and sales goals.

The position requires solid communication, relationship-building and product knowledge, with emphasis on maintaining customer satisfaction and accurate documentation. Exempt status, full-time in-branch operations.

Qualifications

• Excellent customer service and multi-tasking skills.
• Outstanding leadership and people development skills.
• Strong financial focus, including cognitive skills, problem analysis, decision making and quantitative analysis.
• Ability to assess customer patterns and adjust labor and branch focus accordingly.
• Thorough knowledge of all systems, procedures, techniques, equipment, operations, standards and reports that apply to the location.
• Bachelor's Degree or equivalent experience preferred.
• 3+ years of sales experience preferred.
• Experience in transportation/logistics, field service, consumer products, wholesale distribution or supply chain management preferred.

Responsibilities

• Sell parts and service to new and/or current customers in a territory to achieve or exceed assigned revenue objectives.
• Strengthen relationships with established customers and build rapport with potential customers by ensuring customer satisfaction with products and/or services; including keeping customers informed of any changes affecting their equipment and/or business.
• Build and maintain ongoing awareness of new products, services, competitor activities and market data.
• Maintain detailed account profiles, prepare sales reports as required and complete all necessary paperwork, including call reports, expense and territory summaries and projections in an accurate and timely manner.
• Ensure credit applications are actively pursued prior to each sale, or a check is picked up in advance
• Assist manager in forecasting sales in assigned territory, including setting account targets for sale of parts, service and rental
• Enhance professional delivery by continuously increasing product and industry knowledge and interpersonal skills
• Collaborate and knowledge share with various Doggett employees and departments
• Perform other related duties as assigned

Skills

Customer Service

Multitasking

Leadership

People Development

Financial Focus

Problem Solving

Data & Analytics

Sales Experience

Transportation Knowledge

Education

Bachelor's Degree or equivalent experience

Job description

Doggett Freightliner is seeking a Customer Service Representative in Converse, TX to promote the sale of parts, service and rental within the branch and respond to customer needs for parts and/or service. The role emphasizes strong customer service and sales goals.

The position requires solid communication, relationship-building and product knowledge, with emphasis on maintaining customer satisfaction and accurate documentation. Exempt status, full-time in-branch operations.