Service Manager

Cycles Worldwide, LLC; Ohio; On-site; USD 60,000 - 85,000; Full time

Job summary

Cycles Worldwide, LLC in Central Kentucky and surrounding areas seeks a Service Manager to lead a dynamic motorsports service team. You will oversee daily operations, ensure policy compliance, and drive exceptional customer experiences in a fast-paced dealership environment.

You will coordinate technicians, advisors, parts, and warranty matters, manage workflow, and maintain shop safety and organization while controlling repair orders and labor efficiency.

Qualifications

• Experience leading service department operations.
• Strong communication and customer-service focus.
• Ability to coordinate with multiple departments.

Responsibilities

• Lead day-to-day Service Department operations and ensure policies and customer-service standards are followed.
• Plan and manage department workflow, technician capacity, scheduling, and coordination among Service Advisors, Technicians, Parts, and Warranty personnel.
• Review department performance, labor sales, parts-to-labor, open repairs, aging work-in-process, and customer follow-up.
• Resolve customer-service escalations, disputed repairs, pricing issues, and storage matters.
• Coordinate warranty, recall, service-action, and goodwill matters with appropriate teams.
• Maintain shop organization, safety, cleanliness, and professional appearance.

Skills

Leadership

Teamwork

Communication

Motorsports passion

Job description

Job Location Central Kentucky, Southern Ohio, and other areas

Job Description

Service Manager

We are a premier provider of high-performance motorcycles, ATVs, side-by-sides, dirt bikes, jet skis, pontoons and other motorsport vehicles. With locations across Kentucky and two other states, we take pride in offering top-tier products and delivering exceptional customer service. We are passionate about powersports and committed to helping our customers fuel their passion for adventure.

Job Description

Are you ready to turn your passion for motorsports and the outdoors into a rewarding career? We are seeking enthusiastic and driven individuals to join our team! This is your opportunity to work in a dynamic, fast-paced environment where culture and customer experience matter just as much as performance.

What You’ll Do:

• Lead day-to-day Service Department operations and ensure the policies, procedures, documentation standards, and customer-service expectations in this handbook are consistently followed.
• Plan and manage department workflow, technician capacity, scheduling, work-in-process, staffing priorities, and coordination among Service Advisors, Technicians, Parts, Sales, the Warranty Administrator, and the Porter / Expeditor.
• Review department performance, productivity, efficiency, labor sales, parts-to-labor performance, open repair orders, aging work-in-process, customer follow-up, and other operating measures used by dealership management.
• Resolve customer-service escalations, disputed repairs, authorization concerns, pricing issues, storage matters, and other exceptions that require management involvement.
• Coordinate warranty, extended-warranty, recall, service-action, and goodwill matters with the Warranty Administrator, Service Advisors, Parts Department, OEMs, and dealership management as appropriate.
• Ensure posted retail labor rates are reviewed and ensure eligible OEM warranty labor-rate increases are pursued as soon as permitted.
• Maintain shop organization, safety, cleanliness, special-tool accountability, unit staging standards, and professional appearance throughout the Service Department.
• Review repair-order quality and financial controls to confirm labor, parts, fees, authorizations, notes, resolutions, recommendations, and required signatures are complete before final closure.
• Control storage and long-term storage decisions with the General Manager and ensure documented exceptions are handled consistently.
• Coach and hold Service Department personnel accountable for their assigned responsibilities and elevate material operational, customer, financial, or compliance issues to dealership management.

What We’re Looking For:

• A passion for motorsports, outdoor recreation, or power equipment
• Ability to thrive in a fast-paced, team-oriented environment.
• Excellent communication and interpersonal skills
• Willingness to learn and grow in the motorsports industry.
• Ability to work independently and as part of a team.
• Willingness to continuously learn and improve.