Parts & Service Coordination Specialist

NFI Industries; Terrell (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

NFI Industries is seeking a Service Coordinator to ensure accurate data input, create and receive purchase orders for parts inventory, and manage outside vendor purchases. The role supports inventory control and reports to the Maintenance Field Manager or Service Manager.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and proficiency with Microsoft Office and maintenance software.

Qualifications

• High school diploma or tech school graduate or college graduate.
• Computer knowledge including Microsoft Office (Word, Excel, Gmail and PowerPoint), Maintenance software programs.
• At least 1 year of experience in Customer Service with issues resolution experience.
• Detail oriented with excellent follow-up practices.
• Strong verbal and written communication skills.
• Capable of multi-tasking, highly organized, with excellent time management skills.
• Flexibility to operate and self-driven to excel in a fast-paced environment.
• Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
• Ability to work independently and as a member of a team.
• Must be willing and able to frequently push, pull, kneel, bend and reach.
• Must be able to use safe handling/lifting procedures to move parts/product.
• Be capable of becoming certified to operate MHE equipment.

Responsibilities

• Provide high level of customer service to internal and external customers in Distribution by demonstrating prompt and thorough attention to details, issues and requests.
• Interacts with other members of the team as required, in support of the customers.
• Coordinate PO requests from field by phone or email with creating purchase orders and notify location or vendor with a return email.
• Properly identify and order necessary replacement parts, special order parts, lube/oil supplies, shop supplies where applicable.
• Responsible for entering local and field invoices (i.e. inventory parts / vendors repair)
• Scan invoice and attach to purchase order in TMT.
• Responsible for sending Non FEC Invoices to Maintenance Invoice Management daily.
• Assist ensuring parts are charged on field repair orders.
• Process Maintenance Invoice Management weekly FEC statement of invoices.
• Direct customer inquiries to various support departments, providing timely and professional customer service support on issues.
• Where applicable scan and attach equipment PM sheets to repair orders.
• Where applicable parts inventory - cycle counts, coordinate part returns.
• Where applicable - parts are put away and labeled.
• Follows all safety procedures in performing work as well as company policies and any other safety procedures necessary.
• Exhibit the ability to work in a team and also to show initiative and self-direction
• Report all accidents, injuries, safety violations and unsafe working conditions immediately.

Skills

Customer service

Data entry

Microsoft Office

Verbal communication

Multi-tasking

Education

High school diploma or tech school

Tools

Maintenance software

Job description

NFI Industries is seeking a Service Coordinator to ensure accurate data input, create and receive purchase orders for parts inventory, and manage outside vendor purchases. The role supports inventory control and reports to the Maintenance Field Manager or Service Manager.

The ideal candidate has at least 1 year of customer service experience, strong communication skills, and proficiency with Microsoft Office and maintenance software.