Customer Logistics Coordinator

NFI Industries; Camden, Northern (NJ, KY); Hybrid; USD 30,000 - 41,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k Plan

Paid Time Off

Paid Parental Leave

Job summary

NFI Industries is seeking a Customer Account Coordinator to support day-to-day customer needs, track and trace shipments, and follow SOPs. This role reports to the Strategic Account Manager or Operations Manager.

The position requires strong data entry, problem solving, and communication skills, with the ability to work in a dynamic environment and coordinate with carriers and customers. Benefits and a competitive hourly wage are offered.

Qualifications

• High school diploma or GED required; college diploma/bachelor’s degree preferred.
• Strong computer knowledge; MS Office, Google Suite, and TMS.
• Excellent data entry, customer service, and troubleshooting skills.
• Ability to work in a team or independently in a fast-paced environment.
• Excellent oral and written communication skills.

Responsibilities

• Enter orders into the system per customer SOPs.
• Verify shipment information: PO, pickup, delivery, shipper, receiver data, hours, quantities, special requirements.
• Troubleshoot issues in the verification process and escalate when needed.
• Maintain customer records, SOPs, contacts, rates, and pricing database.
• Set pick up or delivery appointments and enter in the system; manage appointment issues.
• Communicate ETA and flag potentially late pickups or deliveries to managers.

Skills

Data entry

Customer service

Troubleshooting

MS Office

Google Suite

Transportation Management Systems

Teamwork

Communication

Education

High school diploma or GED

Bachelor’s degree preferred

Tools

Transportation Management Systems (TMS)

Job description

NFI Industries is seeking a Customer Account Coordinator to support day-to-day customer needs, track and trace shipments, and follow SOPs. This role reports to the Strategic Account Manager or Operations Manager.

The position requires strong data entry, problem solving, and communication skills, with the ability to work in a dynamic environment and coordinate with carriers and customers. Benefits and a competitive hourly wage are offered.