Parts & Service Advisor

SANY America; Pennsauken Township (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A machinery manufacturing company in Pennsauken Township is seeking a Parts & Service Advisor to serve as the primary contact between customers and the service departments. The role includes assisting customers with parts inquiries, scheduling services, and ensuring customer satisfaction. Candidates should have strong communication, mechanical knowledge, and customer service skills. This position offers competitive compensation along with an annual performance bonus and benefits.

Qualifications

• Previous experience in parts, service, or customer support roles, preferably in related industries.
• Knowledge of mechanical and technical equipment.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Provide customers with guidance on parts and service options.
• Assist customers with parts inquiries and order processing.
• Schedule service appointments and coordinate technician workflow.

Skills

Customer service skills

Mechanical knowledge

Communication skills

Organizational skills

Technical problem-solving

Tools

Dealership management systems

Inventory software

Microsoft Office Suite

Job description

Parts & Service Advisor – SANY America

"Hiring People that Want to Do Something Wonderful"

The Opportunity

As a part of the America’s team, SANY is looking to recruit an experienced Parts & Service Advisor who serves as the primary point of contact between customers and the dealership’s service and parts departments. This role is responsible for assisting customers with parts inquiries, scheduling service work, preparing repair estimates, coordinating with technicians, and ensuring a high level of customer satisfaction. The ideal candidate will have strong product knowledge, excellent communication skills, and the ability to deliver outstanding customer service in a fast‑paced environment.

Key Responsibilities

Customer Service & Communication

• Greet customers in person and over the phone, listen to their needs, and provide professional guidance on parts and service options.
• Advise customers on required maintenance, recommended services, and available parts.
• Provide accurate cost estimates, timelines, and updates throughout the service process.

Parts Department Support

• Assist customers and technicians in identifying and sourcing correct parts.
• Process parts orders, returns, and warranty claims accurately and efficiently.
• Maintain up‑to‑date knowledge of inventory, parts availability, and supplier options.

Service Department Coordination

• Schedule service appointments and coordinate workflow with technicians.
• Create and maintain repair orders, ensuring accurate documentation of customer concerns, technician findings, and completed work.
• Monitor job progress, follow up on delays, and keep customers informed.

Sales & Business Growth

• Promote dealership service packages, seasonal promotions, and value‑added products.
• Support upselling of parts and accessories that improve equipment performance and longevity.
• Build long‑term relationships with customers to encourage repeat business.

Qualifications

• Previous experience in parts, service, or customer support roles (equipment, automotive, agriculture, or related industry preferred).
• Knowledge of mechanical and technical equipment (construction, agricultural, or related machinery a strong asset).
• Strong communication, problem‑solving, and organizational skills.
• Strong computer skills; dealership management systems, inventory software, and Microsoft Office Suite.
• Ability to multitask in a fast‑paced, customer‑focused environment.

Compensation

Compensation will be competitive and commensurate with experience. It will include a base salary, an annual performance bonus, and other exceptional benefits.

Seniority Level

• Associate

Employment Type

• Full‑time

Job Function

• Customer Service
• Machinery Manufacturing and Construction