Automotive Service Advisor — Customer-Focused Care

Bergey; Pennsauken Township (NJ); On-site; USD 28,000 - 33,000; Full time

Benefits offered by this job

Vacation and PTO time

Paid Holidays

401k with profit sharing

Medical, Dental and Vision insurance

Employee Assistant Program

FSA and HSA Plans

Life Insurance

Opportunities for Advancement

Paid Training

Employee Referral Program

Employee Discount

Job summary

Bergey's Truck Center in Pennsauken, NJ is seeking a Service Advisor to be the liaison between customers and the service team, delivering exceptional service and clear communication. You will handle warranty discussions, schedule monitoring, and cost estimates, while guiding customers on maintenance and repairs.

A high school diploma, valid driver's license, and computer proficiency are required, along with pre-employment background checks and drug screening.

Qualifications

• Must provide outstanding customer service.
• Ability to interact effectively with customers in difficult situations.
• Strong written and verbal communication skills.
• Willingness to learn and evolve customer-focused processes.
• Proficiency with computers and new software.
• High School diploma or GED.
• Valid driver's license and ability to pass checks.
• Pre-employment background checks and drug screening.

Responsibilities

• Communicate with customers regarding warranty claims.
• Monitor warranty schedules and posting credits.
• Prepare repair orders with time, cost and labor estimates.
• Explain work performed and charges to customers.
• Advise customers on routine maintenance and care.
• Greet customers and collect vehicle information.
• Ensure accurate documentation and follow-up on repairs.

Skills

Customer service

Interpersonal skills

Written communication

Verbal communication

Computer proficiency

Driver's license

Background checks

Drug screening

Education

High School diploma or GED

Job description

Bergey's Truck Center in Pennsauken, NJ is seeking a Service Advisor to be the liaison between customers and the service team, delivering exceptional service and clear communication. You will handle warranty discussions, schedule monitoring, and cost estimates, while guiding customers on maintenance and repairs.

A high school diploma, valid driver's license, and computer proficiency are required, along with pre-employment background checks and drug screening.