Parts Sales Service Advisor

Landrace Trailers Llc; Cumming (GA); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Bonus based on performance

Dental insurance

Vision insurance

Job summary

Country Boy Trailers in Cumming, GA seeks a Parts & Service Advisor to greet customers, discuss repairs, and sell trailer parts while managing orders and deliveries. The role includes stocking, POS checkout, and coordinating with sales and service teams to ensure smooth operations.

The position requires strong organizational skills, attention to detail, and excellent customer communication. Bilingual abilities and forklift experience are a plus; Saturday availability may be required.

Qualifications

• Experience in retail, customer service, auto parts store or service advisor at a trailer/dealership would help.
• Ability to quickly learn many trailer parts and sizes (hubs, drums, brakes, bearings, lug nuts, wheels/tires, springs, axles).
• Proven strong organizational and administrative skills with attention to detail.
• Excellent customer communication during repairs/wait times to keep customers informed.

Responsibilities

• Greet customers and detail repairs and maintenance for trailers.
• Sell parts and process checkout using POS; manage cash at end of day.
• Order trailer parts from suppliers for customers and inventory.
• Check-in orders and deliveries; enter Purchase Orders and monitor inventory.
• Collaborate with trailer sales and service technicians.
• Keep the parts store tidy and professional.

Skills

Greeting customers

Parts sales

Order parts

Check-in orders

Coordinate with techs

Store organization

Spanish speaking

Saturday mornings

Forklift experience

Tools

POS system

Job description

Benefits:

Bonus based on performance

Dental insurance

Vision insurance

With a legacy of over 40 years, Country Boy Trailers has a busy service and parts-sales department based in Cumming and is looking for a Parts & Service Advisor, who can check-in service customers, sell specialized parts, manage orders and deliveries as well as storage organization and merchandising.

Specific skills required include:

• Greeting customers and detailing repairs and maintenance requirements for their trailer
• Selling parts and checking out customers using POS, and cash management at end of day
• Ordering trailer parts from suppliers both for specific customers and inventory replenishment
• Check-in orders and deliveries, entering Purchase Orders and keeping on top of inventory
• Working with trailer sales and service techs
• Keeping the parts store tidy and "professional"

Other Capabilities

• Ability to quickly learn the many specific parts and sizes - including hubs, drums, brakes, bearings, lug nuts, wheels/tires, springs, axles etc.
• Strong, organizational and administrative skills with excellent attention to detail
• Excel at customer communication (during the repair process or waiting for parts to come in)
• Great with people of all backgrounds
• A willingness to “grab an oar” and do other important tasks when needed
• Experience with a Forklift a plus
• Spanish speaking a plus
• Ability to work Saturday mornings, if needed

Likely background would include retail, customer service roles, niche supply house sales, auto parts store or Service Advisor at a car or RV dealership.