Parts Advisor

Big Tex Trailers; Royalton (VT); On-site; USD 42,000 - 64,000; Full time

Job summary

Big Tex Trailer World seeks a Parts Sales Associate to assist in maintaining all aspects of the sales department, focusing on parts and trailer sales. You will greet customers at the parts counter, identify needs, and process transactions accurately using the cash register and MTF.

You will also handle inbound and outbound calls, prepare paperwork and invoices, manage inventory, place replenishment orders, and coordinate with service to order required parts, ensuring timely delivery and

Qualifications

• High School Diploma or GED required.
• Three years of commissioned sales experience may substitute training.
• Valid driver's license required.
• 3-5 years commissioned sales experience preferred.
• Must be able to work Monday - Saturday and overtime as needed.

Responsibilities

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Identify customer needs and recommend suitable parts.
• Process parts transactions accurately and efficiently using the cash register and MTF.
• Answer inbound calls and make outbound and follow-up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock and ensure timely delivery.
• Keep current with industry trends and updates.
• Monitor customer buying habits to adjust stock levels.
• Conduct stock checks and prevent shortages.
• Address customer inquiries promptly with detailed information about parts.
• Offer exceptional customer service to enhance satisfaction.
• Assist customers in locating and ordering hard-to-find parts.
• Coordinate with service to identify and order parts for service jobs.
• Assist in service scheduling.

Skills

Commissioned sales

Customer service

Valid driver's license

Flexible schedule

Education

High School Diploma or GED

Job description

This is a job working for Big Tex Trailer World

Summary

Assist in maintaining all aspects of the sales department of the Dealership including all parts and trailer sales.

Essential Duties And Responsibilities

• Greet and assist customers at the parts counter with a friendly and knowledgeable demeanor.
• Utilize expertise to identify customer needs and recommend suitable parts.
• Process parts transaction accurately and efficiently (utilize cash register and My Trailer Force (MTF)).
• Answer inbound calls, makes outbound and follow up sales calls.
• Prepare sales paperwork and invoices.
• Receive and inspect incoming parts shipments.
• Maintain organized inventory and update stock levels.
• Place orders for parts to replenish stock, ensuring timely delivery.
• Keep current with industry trends and updates
• Monitor customer buying habits to adjust minimum and maximum stock levels.
• Conduct regular stock checks (cycle count) and collaborate with the team to prevent shortages.
• Address customer inquiries promptly and provide detailed information about parts.
• Offer exceptional customer service to enhance overall satisfaction.
• Assist customers in locating and ordering special or hard-to-find parts.
• Work closely with service department to identify and order parts required for service jobs.
• Coordinate efficiently to meet service job timelines.
• Assist in service scheduling.
• Assist in maintaining the general appearance and organization of the offices and facility.

Qualifications

• High School Diploma or equivalent (GED)
• May substitute three (3) years of commissioned sales experience
• Valid Drivers License
• 3-5 years commissioned sales experience preferred
• Must be able to work Monday - Saturday and overtime as needed