Parts Order Specialist – Customer Care (E‑Commerce)

National Carwash Solutions; Frisco, Dallas, Grimes, Des Moines (TX, TX, IA, IA); On-site; USD 38,000 - 48,000; Full time

Job summary

National Carwash Solutions is seeking a Customer Service Representative to manage parts orders and customer inquiries across aftermarket and e-commerce channels. You will own the customer experience from inquiry to fulfillment, coordinating with warehouse and logistics to ensure accurate, on-time delivery.

The role emphasizes fast, accurate, friendly service and attention to detail in a busy, multi-system environment. On-site positions available in Frisco, TX or Grimes, IA.

Qualifications

• 2-3 years of customer service experience (call center, order processing, or e-commerce)
• High school diploma or equivalent
• Strong verbal and written communication skills
• Comfortable navigating multiple computer systems (ERP, CRM, order management)
• Ability to work in a fast-paced environment with accuracy and attention to detail
• Strong problem-solving skills with a customer-first mindset

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and e-commerce chat/support channels
• Process parts orders accurately in the ERP/order management system
• Provide customers with order status updates, tracking information, and delivery timelines
• Research and resolve order discrepancies, shipping issues, billing questions, and product returns
• Coordinate with warehouse, logistics, and inventory teams to expedite orders and resolve fulfillment issues
• Process warranty claims and return authorizations according to NCS policy
• Maintain accurate customer account records and order history in the CRM/ERP system
• Identify opportunities to recommend additional parts, consumables, or maintenance products relevant to the customer's equipment
• Escalate complex technical or account issues to the appropriate specialist or supervisor
• Meet individual and team performance goals for call/case volume, accuracy, and customer satisfaction

Skills

Customer service

Communication (verbal & written)

ERP/CRM navigation

Attention to detail

Adaptability in fast-paced environment

Education

High school diploma or equivalent

Tools

ERP systems

CRM systems

Order management

Job description

National Carwash Solutions is seeking a Customer Service Representative to manage parts orders and customer inquiries across aftermarket and e-commerce channels. You will own the customer experience from inquiry to fulfillment, coordinating with warehouse and logistics to ensure accurate, on-time delivery.

The role emphasizes fast, accurate, friendly service and attention to detail in a busy, multi-system environment. On-site positions available in Frisco, TX or Grimes, IA.