Automotive Parts Customer Support Specialist

Empire Auto Parts, LLC; Odenton (MD); On-site; USD 36,000 - 48,000; Full time

Job summary

Empire Auto Parts, LLC is seeking a dedicated Customer Service Agent to support collision repair shops across the region. You will answer inquiries, process orders and returns, manage pricing questions, and collaborate with warehouse and dispatch teams to ensure accurate and timely shipments.

A strong knowledge of auto parts, accuracy, and excellent communication are essential to deliver exceptional service.

Qualifications

• High school diploma or equivalent; automotive parts or collision repair training is a plus.
• Experience in customer service, preferably in the automotive or collision repair industry.
• Strong understanding of automotive parts and their applications.
• Proficiency in CRM software and order management systems.
• Excellent communication and interpersonal skills.
• Technical aptitude with automotive parts and repair processes.

Responsibilities

• Product Expertise: Develop and maintain in-depth knowledge of auto collision parts and products, including features, benefits, and installation.
• Customer Inquiries: Respond to customer questions regarding part compatibility, pricing, availability, and shipping, primarily over the phone.
• Order Processing: Efficiently process customer orders, returns, and exchanges, ensuring accuracy and customer satisfaction.
• Issue Resolution: Handle customer complaints or issues, providing timely solutions or escalating to management when necessary.
• Inventory Awareness: Stay informed about inventory levels and product updates to provide accurate information to customers.
• Collaboration with Teams: Work closely with warehouse, shipping, dispatch, and other departments to ensure seamless order fulfillment.
• Feedback Collection: Collect customer feedback and suggest improvements in products, services, or processes to management.

Skills

Customer service expertise

Automotive parts knowledge

CRM software proficiency

Order processing

Education

High school diploma or equivalent

Tools

CRM systems

Order management systems

Job description

Empire Auto Parts, LLC is seeking a dedicated Customer Service Agent to support collision repair shops across the region. You will answer inquiries, process orders and returns, manage pricing questions, and collaborate with warehouse and dispatch teams to ensure accurate and timely shipments.

A strong knowledge of auto parts, accuracy, and excellent communication are essential to deliver exceptional service.