Parts & eCommerce Customer Care Specialist

Doggett Equipment Services Group; Houston (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Doggett Equipment Services Group is seeking a Customer Care Specialist – Parts & eCommerce to manage customer opportunities from first contact to delivery. You will support both parts identification and online ordering, ensuring accuracy and smooth transaction flows.

You will troubleshoot website and order issues, coordinate with internal teams, and drive customer satisfaction while maintaining knowledge of parts catalogs and our eCommerce platform.

Qualifications

• Experience in customer service, parts, eCommerce, or related field preferred.
• Strong knowledge of equipment parts identification and ability to determine correct parts for machines.
• Ability to manage a customer opportunity from initial contact through completed order.
• Complete working knowledge of website functionality and eCommerce journeys.
• Ability to troubleshoot website and online-ordering issues with clear guidance to customers.

Responsibilities

• Receive inbound customer calls and proactively identify needs and opportunities.
• Identify correct parts for machines by verifying model, PIN/serial, and application.
• Develop and maintain knowledge of website and online ordering process.
• Assist customers with navigating website, locating parts, searching part numbers, and completing online orders.
• Troubleshoot website issues including searches, account access, cart, checkout, payment, shipping, and order-status.
• Track parts availability, backorders, and delivery dates; vet orders for accuracy.
• Monitor orders through fulfillment from entry to shipping; follow up with internal teams to resolve issues.
• Identify additional parts or related needs to create sales opportunities.

Skills

Customer service

Parts identification

Website navigation

Communications

Multi-system navigation

Excel

Tools

Microsoft Office

eCommerce platforms

Job description

Doggett Equipment Services Group is seeking a Customer Care Specialist – Parts & eCommerce to manage customer opportunities from first contact to delivery. You will support both parts identification and online ordering, ensuring accuracy and smooth transaction flows.

You will troubleshoot website and order issues, coordinate with internal teams, and drive customer satisfaction while maintaining knowledge of parts catalogs and our eCommerce platform.