Parts & E-Commerce Customer Support Specialist

National Carwash Solutions, Inc.; Frisco (TX); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) matching

Paid time off

Job summary

National Carwash Solutions is seeking a Customer Service Representative to be the primary contact for parts orders and consumables via aftermarket and e-commerce channels. You will handle inquiries, process orders, and coordinate with warehouse and logistics to ensure on-time delivery.

The role emphasizes fast, accurate, and friendly service to keep customers’ car wash equipment running. On-site positions are in Frisco, TX or Grimes, IA, with visa restrictions noted.

Qualifications

• 1-3 years of customer service experience, preferably in a call center, order processing, or e-commerce environment.
• High school diploma or equivalent required.
• Strong verbal and written communication skills are essential.

Responsibilities

• Respond promptly and professionally to customer inquiries via phone, email, and e-commerce channels.
• Process parts orders accurately in the ERP/order management system.
• Provide customers with order status updates, tracking information, and delivery timelines.
• Research and resolve order discrepancies, shipping issues, billing questions, and product returns.
• Identify correct replacement parts using part numbers, equipment models, or customer descriptions.
• Coordinate with warehouse, logistics, and inventory teams to expedite orders and resolve fulfillment issues.
• Process warranty claims and return authorizations according to NCS policy.
• Maintain accurate customer account records and order history in the CRM/ERP system.
• Identify opportunities to recommend additional parts, consumables, or maintenance products.
• Escalate complex technical or account issues to the appropriate specialist or supervisor.
• Meet individual and team performance goals for call/case volume, accuracy, and customer satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Problem solving

Education

High school diploma

Tools

ERP systems

CRM

Order management

Job description

National Carwash Solutions is seeking a Customer Service Representative to be the primary contact for parts orders and consumables via aftermarket and e-commerce channels. You will handle inquiries, process orders, and coordinate with warehouse and logistics to ensure on-time delivery.

The role emphasizes fast, accurate, and friendly service to keep customers’ car wash equipment running. On-site positions are in Frisco, TX or Grimes, IA, with visa restrictions noted.