Parts Operations Leader — Growth & Strategy

Marlen International; Northern (KY); Hybrid; USD 97,000 - 126,000; Full time

Benefits offered by this job

Comprehensive benefits

Education assistance

Paid time off

Cross-functional culture

Job summary

Marlen International seeks a Parts Manager to lead our aftermarket parts organization, driving commercial and operational performance, customer satisfaction, and staff development as part of the Lifecycle Services leadership team.

Based in Riverside, MO, this role includes forecasting parts business, growing revenue, coordinating cross-functional teams, and maximizing CRM/ERP usage to improve efficiency.

Qualifications

• Bachelor's degree in technical or business field.
• 5-7 Years of work experience; 3 years in a comparable management position.
• Experience in OEM / capital equipment industry preferred.
• Strong financial acumen and accountability.

Responsibilities

• Provides commercial leadership for all of Marlen’s (aftermarket) parts activities.
• Functions as a member of Marlen’s Lifecycle Services leadership team.
• Is responsible and continuously looks for methods to grow revenue, increase margin levels and optimize customer satisfaction, while maintaining operational expenses and profitability consistent with budgets.
• Is responsible for Marlen International’s parts business forecasting.
• Actively influences other departments to perform their duties in such a way to decrease overall warranty exposure.
• Conducts market analysis to identify parts opportunities and be responsive to customer needs and related market opportunities.
• Directs and coordinates promotion of products to increase share of market and obtain competitive position in industry.
• Develops and maintains cross functional relationships with materials manufacturing, shipping, engineering, marketing, sales, internal and external customers, analysts, and senior management teams to execute the strategy.
• Establishes and manages strong working relationships across Duravant’s Operating Companies to develop, implement, and share best practices.
• Manage the operational performance of Marlen's parts organization from quoting, order entry phase through shipment.
• Coach and develop the highest level of professionalism within the team, making it easy for our customers to do business with us.
• Continuously develop both the technical and customer service skills of individual team members.
• Drive organizational excellence by creating and implementing best practices and developing the corresponding policies and procedures.
• Maximize CRM, ERP, and other software tools to streamline all operational processes.
• Partner with Marketing to develop marketing initiatives.
• Maintain and/or develop Key Performance Indicators (KPI’s) and lead activities for the measurement, analysis and reporting of Marlen’s parts business financial and operational performance.
• Execute frequent parts pricing analysis to maintain appropriate pricing structure and provide timely customer communication relating to pricing updates.

Skills

Change Leadership

Cross functional leadership

Communication Proficiency

Teamwork

Technology Leverage

Influence

Energy

Data analytics

Education

4 Year Degree

Tools

CRM

ERP

Job description

Marlen International seeks a Parts Manager to lead our aftermarket parts organization, driving commercial and operational performance, customer satisfaction, and staff development as part of the Lifecycle Services leadership team.

Based in Riverside, MO, this role includes forecasting parts business, growing revenue, coordinating cross-functional teams, and maximizing CRM/ERP usage to improve efficiency.