Parts Maestro: Logistics Support & Supplier Coordination

RXO; Warren (MI); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) with company match

Pre-tax accounts

Disability and life insurance

Employee Assistance Program (EAP)

Career and Leadership Development

Paid time off and holidays

Volunteer days

Job summary

RXO is seeking a Parts Specialist to deliver exceptional service to customers and drivers before, during and after the call, leveraging clear communication and reliable logistics coordination. You will help reduce backorders, monitor deliveries, and provide accurate updates to stakeholders.

Based in Warren, MI, you’ll work cross-functionally with engineering, purchasing and supplier teams to resolve issues, create standard processes, and support continuous improvements while maintaining a high

Qualifications

• 1 year of experience dealing with high phone/email volume in a deadline-driven environment.
• Excellent verbal and written communication skills.
• Strong supplier and customer interaction experience.
• Basic computer skills.

Responsibilities

• Support customer with respect to KPIs, including reducing backorders and past dues, accurate forecasts, new model launches, recalls, supplier collaboration
• Meet workload criteria and metrics
• Monitor and track pickups and deliveries, and notify customers of any deviation from the run schedule
• Answer incoming supplier calls/emails
• Utilize customer tools to provide accurate updates related to shipments, forecasts, schedules, etc.
• Collaborate with customer and escalate any issues through appropriate channels
• Update/create standardized process documents
• Facilitate/participate in conference calls with suppliers/customer
• Collaborate cross functionally with other departments within GM CCA, including, but not limited to, engineering, logistics, product development, supplier quality and purchasing
• Able to work autonomously and adapt to change

Skills

Phone/email handling

Communication skills

Customer interaction

Basic computer skills

Tools

Microsoft Office

Job description

RXO is seeking a Parts Specialist to deliver exceptional service to customers and drivers before, during and after the call, leveraging clear communication and reliable logistics coordination. You will help reduce backorders, monitor deliveries, and provide accurate updates to stakeholders.

Based in Warren, MI, you’ll work cross-functionally with engineering, purchasing and supplier teams to resolve issues, create standard processes, and support continuous improvements while maintaining a high