Parts & Logistics Pro - Tech-Savvy Customer Service

Goosetown Enterprises Inc; Guilford (CT); On-site; USD 42,000 - 60,000; Full time

Job summary

Goosetown Enterprises Inc. is seeking a Service & Logistics Specialist to provide parts and merchandise with exceptional customer service at the core of every interaction. You will handle phone inquiries, take orders, and manage inventory and payments in a fast-paced environment.

You will coordinate repairs, schedule service calls, and assist the Bloomfield, CT office with parts ordering and returns. Strong tech understanding and multitasking skills are essential to succeed in this role.

Qualifications

• High School Diploma required.
• Experience with parts and repairs preferred.
• Strong communication and organizational skills.
• Ability to follow detailed processes.
• Technology foundations including telecom knowledge.

Responsibilities

• Answer telephone and greet customers & vendors in a friendly and professional manner.
• Take customer orders, identify parts, and offer alternatives when needed.
• Enter purchased items into the sales/inventory system, obtain payment, and add to the credit account.
• Coordinate parts for repair and schedule service calls.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available.
• Pick parts, pack, and ship orders as required.
• Support Bloomfield, CT office with scheduling of service calls and ordering parts.
• Process parts warranties and returns as necessary.

Skills

Parts experience

Customer service

Inventory management

MS Office

Telecom knowledge

Multitasking

Education

High School Diploma (Required)

Tools

Sales system software

Credit card processing

Job description

Goosetown Enterprises Inc. is seeking a Service & Logistics Specialist to provide parts and merchandise with exceptional customer service at the core of every interaction. You will handle phone inquiries, take orders, and manage inventory and payments in a fast-paced environment.

You will coordinate repairs, schedule service calls, and assist the Bloomfield, CT office with parts ordering and returns. Strong tech understanding and multitasking skills are essential to succeed in this role.