Service Coordinator-Bloomfield, CT (55211)

GOOSETOWN ENTERPRISES INC; Bloomfield (CT); On-site; USD 28,000 - 39,000; Full time

Job summary

GOOSETOWN Enterprises Inc. in Bloomfield, CT is seeking a Service & Logistics Specialist to provide parts and merchandise to customers while delivering outstanding service.

You will take orders, clarify requests, identify parts, and complete sales while maintaining accurate inventory records. Responsibilities include coordinating parts for repairs, scheduling service calls, and offering in-house and customer tech support.

Qualifications

• High School Diploma (Required)
• Inventory and scheduling experience preferred
• Radio/Telecommunications service experience advantageous
• Ability to work independently and as part of a team
• Strong multitasking and time management skills
• Excellent organizational skills and initiative
• Strong understanding of technology and telecom systems
• Customer service background and interpersonal skills
• Proficiency with Microsoft Office products

Responsibilities

• Answer telephone and greet customers & vendors professionally
• Take customer orders, clarify requests, identify parts needed, offer alternatives
• Complete sales by entering items into system, process payment, issue receipt
• Maintain clean, professional counter, work area, and stockroom
• Coordinate parts for repair and schedule service calls
• Provide in-house and customer tech support
• Order parts from suppliers based on department and customer requests
• Receive, unpack, and store parts for easy access
• Pick, pack, and ship orders as required
• Take inventory and maintain records of goods received
• Keep perpetual inventory controls
• Process parts warranties and returns
• Support Gilford, CT office with scheduling and parts
• Note: duties may change without notice

Skills

Inventory management

Scheduling

Customer service

Telephone sales

Microsoft Office

Parts knowledge

Telecom systems

Teamwork

Attention to detail

Education

High School Diploma

Job description

Job Details: Job Location: Bloomfield - Bloomfield, CT 06002, Position Type: Full Time, Education Level: High School, Salary Range: $20.00 - $28.00 Hourly, Travel Percentage: None, Job Shift: Day, Job Category: Admin - Clerical, Job Summary

As a Service & Logistics Specialist, you will be responsible for providing parts and merchandise to customers while providing exceptional customer service.

Primary Responsibilities

• Answer telephone and greet customers & vendors in a friendly and professional manner.
• Take customer orders, clarify requests, identify parts needed, and offer alternative solutions if necessary.
• Complete sales by entering purchased items into sales/inventory system, obtain payment, add to credit account, and issue sales receipt.
• Maintain clean and professional appearance of counter, work area, and stockroom.
• Coordinate parts for repair and schedule service calls.
• Offer in-house and customer tech support.
• Order parts from suppliers based on Service Department and customer requests.
• Receive, unpack, and store parts in appropriate storage areas so they are readily available when needed.
• Pick parts, pack, and ship orders as required.
• Take inventory, maintain records of goods received, and keep perpetual inventory controls.
• Process parts warranties and returns as necessary.
• Support Gilford, CT office with scheduling of service calls and ordering parts.
• Other duties as assigned.

Qualifications: KNOWLEDGE AND SKILL REQUIREMENTS

• Previous inventory and scheduling experience
• Understand basic components and systems.
• Radio/Telecommunications service experience
• Ability to work independently and as an active member of a team.
• Strong multitasking, time management and prioritization skills.
• Excellent organizational skills and initiative.
• Strong foundation and understanding of technology.
• Strong understanding of transmission, broadcasting, & switching.
• Control and operations of telecommunications systems.
• Solid mechanical background
• Strong understanding of public safety
• Strong and proven background providing excellent customer service.
• Good interpersonal skills as communication will be required
• Ability to follow a detailed process.
• Proficiency with all Microsoft Office Products.

Note that duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

EDUCATION/CERTIFICATIONS:

• High School Diploma (Required)