Parts & Logistics Operations Coordinator

Barrier Ridge Capital; Newtown (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

Orteco USA is seeking an Operations Coordinator to support parts operations, logistics, inventory management, and customer service. The role works with suppliers, dealers, and internal teams to ensure smooth operations and reliable equipment performance.

Responsibilities include coordinating parts orders, sourcing domestic components, tracking shipments, maintaining inventory records, and supporting warranty processes. Strong ERP/CRM experience and excellent communication are essential.

Qualifications

• Strong customer service orientation and relationship-building abilities.
• Excellent organizational skills with attention to detail and ability to juggle priorities.
• Strong communication skills for cross-functional collaboration.
• Mechanical aptitude to understand equipment components and parts.
• Experience with ERP systems, inventory management tools, and CRM platforms.
• Proficiency in Microsoft Excel and basic reporting.
• Familiarity with shipping, logistics, and supply chain coordination.
• Strong problem-solving skills and initiative to resolve issues.

Responsibilities

• Coordinate parts ordering with internal teams, Orteco Italy, and external partners.
• Source domestic suppliers and components to improve lead times and reduce supply chain risk.
• Coordinate with freight carriers, customs brokers, warehouses, and logistics providers for timely delivery.
• Track shipments and resolve delays, shortages, and delivery issues.
• Monitor tariffs, freight conditions, and import/export requirements.
• Maintain shipping documentation and tracking records.
• Maintain and update inventory records across systems and locations; monitor stock levels.
• Support development of inventory control procedures and best practices.
• Coordinate warranty claims between customers, dealers, and suppliers.
• Build and maintain relationships with customers and dealers.
• Manage CRM data including customer contacts, machine population, and service history.

Skills

Customer service

Organization

Communication

Mechanical aptitude

ERP systems

CRM platforms

Microsoft Excel

Shipping & logistics

Problem-solving

Documentation

Tools

ERP systems

CRM platforms

Job description

Orteco USA is seeking an Operations Coordinator to support parts operations, logistics, inventory management, and customer service. The role works with suppliers, dealers, and internal teams to ensure smooth operations and reliable equipment performance.

Responsibilities include coordinating parts orders, sourcing domestic components, tracking shipments, maintaining inventory records, and supporting warranty processes. Strong ERP/CRM experience and excellent communication are essential.